OM
Oabile M
1 reviews | Active since Apr 2015
31 May 2021, 12:27
Discovery Insure is the worst insurance company.Be warned!
Discovery Insure repudiated and canceled my policy on the 21 May 2021 and promised to return my car. They canceled the policy because they said the vehicle had pre existing damages dating as back as May 2019 matter to be referred to the ombudsman.
I have made calls and sent emails.On Thursday 27th May 2021 I called the panel beaters only to be told that Discovery had not paid them for stripping and towing my car to my house.The car was in good condition without any electrical no mechanical damage when I drove it to the assort on 23 April 2021. The damage was on the front bumper and the radiator was bent backwards into the engine but had no issues not warning lights were on the cluster.
Since Friday 28th no one at Discovery Insure has responded to my emails after promising on Thursday that my car will be returned. I will be terminating every policy I have with Discovery.The medical aid,bank and Vitality.This has got to be the worst insurance company to exist.
Car rental company is calling me for their and Discovery refuses to extend the rental nor pay for the rental from 23rd May 2021 but the are not giving me my car after promises made on the 21st May 2021 before the expiry of my car rental
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Replies (3)OM
Oabile M's updateReviewer Update
31 May 2021, 17:24How am I supposed to travel when you had my car for over a week with broken promises every day it us the same story that the car will be returned.Your people drop my calls and are still not responding to my emails.
You keep on telling to return the rental car yet you are holding on to my car but have canceled all benefits. I repeat again that I will only return the rental car when you return my car in the condition that it was in when I drove it to the assessors.
You keep on telling to return the rental car yet you are holding on to my car but have canceled all benefits. I repeat again that I will only return the rental car when you return my car in the condition that it was in when I drove it to the assessors.
OM
Oabile M's update31 May 2021, 17:24
Reviewer Update
How am I supposed to travel when you had my car for over a week with broken promises every day it us the same story that the car will be returned.Your people drop my calls and are still not responding to my emails.
You keep on telling to return the rental car yet you are holding on to my car but have canceled all benefits. I repeat again that I will only return the rental car when you return my car in the condition that it was in when I drove it to the assessors.
You keep on telling to return the rental car yet you are holding on to my car but have canceled all benefits. I repeat again that I will only return the rental car when you return my car in the condition that it was in when I drove it to the assessors.
OM
Oabile M's updateReviewer Update
02 Jun 2021, 12:47Good day Discovery Insure,
I got a call from Nompumelelo late afternoon yesterday that my car rental will be extended to the 03th June 2021. To my surprise she also made me aware that my car will be returned stripped because the panelbeaters has indicated to them that the parts were bend and they could be damaged when they reassembly them.
I told her that I will not accept the stripped car that is not drivable because I drove the car to the assessors without any hassle and have been driving it from the day of the incident on Sunday to the Friday when it was booked in by the assessors.
Today 02 June 2021 the assesors confirmed that and told me they will be returning my car. I then called Nompumelelo regarding that and she assured me that all will be sorted this afternoon before they returned the car. I asked her to put that in writing or deny it, she has not done that instead she sent an email to the panelbeaters instructing them to "...return the car to the client as it is."
She has also promised me that her manager will call me but she has not and she even copied her on the email response.
Why cant Discovery Insure just put my car together as it was and return it to me?
They are now no longer returning my calls because they can recognise them by the claim number.
I got a call from Nompumelelo late afternoon yesterday that my car rental will be extended to the 03th June 2021. To my surprise she also made me aware that my car will be returned stripped because the panelbeaters has indicated to them that the parts were bend and they could be damaged when they reassembly them.
I told her that I will not accept the stripped car that is not drivable because I drove the car to the assessors without any hassle and have been driving it from the day of the incident on Sunday to the Friday when it was booked in by the assessors.
Today 02 June 2021 the assesors confirmed that and told me they will be returning my car. I then called Nompumelelo regarding that and she assured me that all will be sorted this afternoon before they returned the car. I asked her to put that in writing or deny it, she has not done that instead she sent an email to the panelbeaters instructing them to "...return the car to the client as it is."
She has also promised me that her manager will call me but she has not and she even copied her on the email response.
Why cant Discovery Insure just put my car together as it was and return it to me?
They are now no longer returning my calls because they can recognise them by the claim number.
OM
Oabile M's update02 Jun 2021, 12:47
Reviewer Update
Good day Discovery Insure,
I got a call from Nompumelelo late afternoon yesterday that my car rental will be extended to the 03th June 2021. To my surprise she also made me aware that my car will be returned stripped because the panelbeaters has indicated to them that the parts were bend and they could be damaged when they reassembly them.
I told her that I will not accept the stripped car that is not drivable because I drove the car to the assessors without any hassle and have been driving it from the day of the incident on Sunday to the Friday when it was booked in by the assessors.
Today 02 June 2021 the assesors confirmed that and told me they will be returning my car. I then called Nompumelelo regarding that and she assured me that all will be sorted this afternoon before they returned the car. I asked her to put that in writing or deny it, she has not done that instead she sent an email to the panelbeaters instructing them to "...return the car to the client as it is."
She has also promised me that her manager will call me but she has not and she even copied her on the email response.
Why cant Discovery Insure just put my car together as it was and return it to me?
They are now no longer returning my calls because they can recognise them by the claim number.
I got a call from Nompumelelo late afternoon yesterday that my car rental will be extended to the 03th June 2021. To my surprise she also made me aware that my car will be returned stripped because the panelbeaters has indicated to them that the parts were bend and they could be damaged when they reassembly them.
I told her that I will not accept the stripped car that is not drivable because I drove the car to the assessors without any hassle and have been driving it from the day of the incident on Sunday to the Friday when it was booked in by the assessors.
Today 02 June 2021 the assesors confirmed that and told me they will be returning my car. I then called Nompumelelo regarding that and she assured me that all will be sorted this afternoon before they returned the car. I asked her to put that in writing or deny it, she has not done that instead she sent an email to the panelbeaters instructing them to "...return the car to the client as it is."
She has also promised me that her manager will call me but she has not and she even copied her on the email response.
Why cant Discovery Insure just put my car together as it was and return it to me?
They are now no longer returning my calls because they can recognise them by the claim number.
OM
Oabile M's updateReviewer Update
28 Mar 2022, 13:23everybody out there if you are still with Discovery Insure know that the insurance is a *******. After all their lies, promises that they could not keep, stripping my vehicle without my knowledge and deleting records from my profile the Short term Insurance Ombuds still found in their favour.
I first lodged a grievance on the 02 June 2021 only to be told on a one line sentence that the insurer was correct to strip my car and return it back to me. Nothing was mentioned of my stated arguments why I think the insurer was wrong and the fact that their consultant had authorized the repair of which I sent the proof of authorization.
The Insurer could not dispute the following:
1. They deleted information from my profile which was part of the reason to repudiate my claim.
2. Their consultant sent an email to the service provider to authorise the repairs on the vehicle.
3. I drove the vehicle to them without any warning signs that the vehicle was overheating not where there any fluid leakages.
Discovery Insure is the worst and they do as they please because they are above the law.
I first lodged a grievance on the 02 June 2021 only to be told on a one line sentence that the insurer was correct to strip my car and return it back to me. Nothing was mentioned of my stated arguments why I think the insurer was wrong and the fact that their consultant had authorized the repair of which I sent the proof of authorization.
The Insurer could not dispute the following:
1. They deleted information from my profile which was part of the reason to repudiate my claim.
2. Their consultant sent an email to the service provider to authorise the repairs on the vehicle.
3. I drove the vehicle to them without any warning signs that the vehicle was overheating not where there any fluid leakages.
Discovery Insure is the worst and they do as they please because they are above the law.
OM
Oabile M's update28 Mar 2022, 13:23
Reviewer Update
everybody out there if you are still with Discovery Insure know that the insurance is a *******. After all their lies, promises that they could not keep, stripping my vehicle without my knowledge and deleting records from my profile the Short term Insurance Ombuds still found in their favour.
I first lodged a grievance on the 02 June 2021 only to be told on a one line sentence that the insurer was correct to strip my car and return it back to me. Nothing was mentioned of my stated arguments why I think the insurer was wrong and the fact that their consultant had authorized the repair of which I sent the proof of authorization.
The Insurer could not dispute the following:
1. They deleted information from my profile which was part of the reason to repudiate my claim.
2. Their consultant sent an email to the service provider to authorise the repairs on the vehicle.
3. I drove the vehicle to them without any warning signs that the vehicle was overheating not where there any fluid leakages.
Discovery Insure is the worst and they do as they please because they are above the law.
I first lodged a grievance on the 02 June 2021 only to be told on a one line sentence that the insurer was correct to strip my car and return it back to me. Nothing was mentioned of my stated arguments why I think the insurer was wrong and the fact that their consultant had authorized the repair of which I sent the proof of authorization.
The Insurer could not dispute the following:
1. They deleted information from my profile which was part of the reason to repudiate my claim.
2. Their consultant sent an email to the service provider to authorise the repairs on the vehicle.
3. I drove the vehicle to them without any warning signs that the vehicle was overheating not where there any fluid leakages.
Discovery Insure is the worst and they do as they please because they are above the law.