DR
Dovhani R
1 reviews | Active since Feb 2020
10 Feb 2020, 09:49
DISCOVERY INSURE IS THE WORST EVER
I had a worst experience with Discovery Car Insurance. They took more than 8 weeks to finalize a simple claim on which it was rejected. Then I requested them to deliver my car back to me on which my car was delivered to Auction Nation in Cape Town and I was advised by Discovery to arrange a tow truck to fetch my car from there myself on which I spent R2 800. My car returned without a spare-wheel, Jack and wheel spanner, all ******. When I arrived at Cape Town International Airport I was promised to get a courtesy car on which it was never arranged and the time was 23h00 and had nowhere to go. I called them to cancel my policy but the retention department promised to fix the issue on which I was promised response in 48 hours. It is now 7 days no one said anything. I then requested them to immediately cancel my policy. BE CAREFUL WITH DISCOVERY AS THE STAFF THERE WILL NEVER HELP YOU. THEY ARE VERY COMFORTABLE WITH THEIR POSITIONS AND DO NOT CARE ABOUT CLIENTS......Before fixing the issue the retentions department wanted me to rate them highly here on Hello Peter for promising to fix the issue. NEVER THINK OF DISCOVERY WHEN YOU WANT PEACE OF MIND REGARDING YOUR CAR INSURANCE.
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Replies (3)0
Replies (3)DR
Dovhani R's updateReviewer Update
14 Feb 2020, 14:42Thami Masina the Relationship Manager requested that I send him quotations for the spare wheel, jack, triangles and wheel spanner on Wednesday the 12th and said he will reply to be accordingly the same day. Up until today I am still waiting for him hence I am not able to use my car as it does not have a spare wheel and the it. I called his number since yesterday and his number is on automatic answering machine. I contacted client service today and they indicated that he is on leave which means I won't use my car until when he is back from leave. THERE IS NO ONE WHO CAN TELL ME THE UPDATE REGARDING THE QUOTATION THEY REQUESTED FROM ME.
I REGRET THE DAY I JOINED DISCOVERY........
I REGRET THE DAY I JOINED DISCOVERY........
DR
Dovhani R's update14 Feb 2020, 14:42
Reviewer Update
Thami Masina the Relationship Manager requested that I send him quotations for the spare wheel, jack, triangles and wheel spanner on Wednesday the 12th and said he will reply to be accordingly the same day. Up until today I am still waiting for him hence I am not able to use my car as it does not have a spare wheel and the it. I called his number since yesterday and his number is on automatic answering machine. I contacted client service today and they indicated that he is on leave which means I won't use my car until when he is back from leave. THERE IS NO ONE WHO CAN TELL ME THE UPDATE REGARDING THE QUOTATION THEY REQUESTED FROM ME.
I REGRET THE DAY I JOINED DISCOVERY........
I REGRET THE DAY I JOINED DISCOVERY........
DR
Dovhani R's updateReviewer Update
19 Feb 2020, 08:28Again Discovery is playing mind games. This company does not care at all. The Executive Relationship Manager Thami Masina who asked me to send the quotation, who promised to solve my problem has now shifted the issue to the Claims Department for another 7 - 10 Days investigation. They only do this to make sure your policy lapses and to look like they care about clients by replying. THEY ONLY REPLY AND NOT SOLVE THE PROBLEM SO THAT THEY CAN LOOK GOOD HERE ON SOCIAL MEDIA.
While they are busy busy with unknown investigations they sent me this email below. ALL I ASKED DISCOVERY WAS FOR THEM TO CANCEL MY POLICY ON WHICH THE RETENTIONS DEPARTMENT INTERVENED. They promised to help me but so far ANOTHER NIGHTMARE GOING ON AND ON. HERE ARE 2 EMAILS WHICH SHOW THAT DISCOVERY IS PLAYING AROUND WITH CLIENTS. HOW CAN THEY ASK ME NOT TO CANCEL THE POLICY AS THEY WOULD HELP, THEN LATER ON SHIFT THE SAME ISSUE BACK TO THE DEPARTMENT WHICH MADE BIG MISTAKES ON THIS POLICY?
Here are the 2 contradicting emails that i received on the same week:
Thami Masina <***>Mon 2020/02/17 11:44
Good day Stewart I recognise your scathing review and would like to come forward and apologise for the delay in response. Your request was sent and has been received by the claims team for vetting. I wish to state that this is a process that can take up to 7 to 10 working days days to finalise. Your complaint is still pending a decision. More information will be communicated to you in due time via email.
THE SECOND EMAIL WHICH I RECEIVE:
***e 2020/02/18 18:00
18 February 2020 Discovery Insure Plan number: ***Your Discovery Insure policy has lapsed due to unpaid premiums Dear Dovhani We have lapsed your Discovery Insure Plan on 18 February 2020. This means that you will no longer have access to the benefits and services we offer or be able to submit any claims to us from 29 January 2020 onwards. Please note, that if you have a DQ-Track device installed, you must arrange a deinstallation for the device, or you will be held liable for payment of the device. If you have any queries or would like to find out more about Discovery Insure in the future please contact your financial adviser or call us on ***.Kind regards
Francois Theron
Chief Operating Officer
Discovery Insure
While they are busy busy with unknown investigations they sent me this email below. ALL I ASKED DISCOVERY WAS FOR THEM TO CANCEL MY POLICY ON WHICH THE RETENTIONS DEPARTMENT INTERVENED. They promised to help me but so far ANOTHER NIGHTMARE GOING ON AND ON. HERE ARE 2 EMAILS WHICH SHOW THAT DISCOVERY IS PLAYING AROUND WITH CLIENTS. HOW CAN THEY ASK ME NOT TO CANCEL THE POLICY AS THEY WOULD HELP, THEN LATER ON SHIFT THE SAME ISSUE BACK TO THE DEPARTMENT WHICH MADE BIG MISTAKES ON THIS POLICY?
Here are the 2 contradicting emails that i received on the same week:
Thami Masina <***>Mon 2020/02/17 11:44
- You;
- Thami Moloi;
- Jathin Mathura
Good day Stewart I recognise your scathing review and would like to come forward and apologise for the delay in response. Your request was sent and has been received by the claims team for vetting. I wish to state that this is a process that can take up to 7 to 10 working days days to finalise. Your complaint is still pending a decision. More information will be communicated to you in due time via email.
THE SECOND EMAIL WHICH I RECEIVE:
***e 2020/02/18 18:00
- You
18 February 2020 Discovery Insure Plan number: ***Your Discovery Insure policy has lapsed due to unpaid premiums Dear Dovhani We have lapsed your Discovery Insure Plan on 18 February 2020. This means that you will no longer have access to the benefits and services we offer or be able to submit any claims to us from 29 January 2020 onwards. Please note, that if you have a DQ-Track device installed, you must arrange a deinstallation for the device, or you will be held liable for payment of the device. If you have any queries or would like to find out more about Discovery Insure in the future please contact your financial adviser or call us on ***.Kind regards
Francois Theron
Chief Operating Officer
Discovery Insure
DR
Dovhani R's update19 Feb 2020, 08:28
Reviewer Update
Again Discovery is playing mind games. This company does not care at all. The Executive Relationship Manager Thami Masina who asked me to send the quotation, who promised to solve my problem has now shifted the issue to the Claims Department for another 7 - 10 Days investigation. They only do this to make sure your policy lapses and to look like they care about clients by replying. THEY ONLY REPLY AND NOT SOLVE THE PROBLEM SO THAT THEY CAN LOOK GOOD HERE ON SOCIAL MEDIA.
While they are busy busy with unknown investigations they sent me this email below. ALL I ASKED DISCOVERY WAS FOR THEM TO CANCEL MY POLICY ON WHICH THE RETENTIONS DEPARTMENT INTERVENED. They promised to help me but so far ANOTHER NIGHTMARE GOING ON AND ON. HERE ARE 2 EMAILS WHICH SHOW THAT DISCOVERY IS PLAYING AROUND WITH CLIENTS. HOW CAN THEY ASK ME NOT TO CANCEL THE POLICY AS THEY WOULD HELP, THEN LATER ON SHIFT THE SAME ISSUE BACK TO THE DEPARTMENT WHICH MADE BIG MISTAKES ON THIS POLICY?
Here are the 2 contradicting emails that i received on the same week:
Thami Masina <***>Mon 2020/02/17 11:44
Good day Stewart I recognise your scathing review and would like to come forward and apologise for the delay in response. Your request was sent and has been received by the claims team for vetting. I wish to state that this is a process that can take up to 7 to 10 working days days to finalise. Your complaint is still pending a decision. More information will be communicated to you in due time via email.
THE SECOND EMAIL WHICH I RECEIVE:
***e 2020/02/18 18:00
18 February 2020 Discovery Insure Plan number: ***Your Discovery Insure policy has lapsed due to unpaid premiums Dear Dovhani We have lapsed your Discovery Insure Plan on 18 February 2020. This means that you will no longer have access to the benefits and services we offer or be able to submit any claims to us from 29 January 2020 onwards. Please note, that if you have a DQ-Track device installed, you must arrange a deinstallation for the device, or you will be held liable for payment of the device. If you have any queries or would like to find out more about Discovery Insure in the future please contact your financial adviser or call us on ***.Kind regards
Francois Theron
Chief Operating Officer
Discovery Insure
While they are busy busy with unknown investigations they sent me this email below. ALL I ASKED DISCOVERY WAS FOR THEM TO CANCEL MY POLICY ON WHICH THE RETENTIONS DEPARTMENT INTERVENED. They promised to help me but so far ANOTHER NIGHTMARE GOING ON AND ON. HERE ARE 2 EMAILS WHICH SHOW THAT DISCOVERY IS PLAYING AROUND WITH CLIENTS. HOW CAN THEY ASK ME NOT TO CANCEL THE POLICY AS THEY WOULD HELP, THEN LATER ON SHIFT THE SAME ISSUE BACK TO THE DEPARTMENT WHICH MADE BIG MISTAKES ON THIS POLICY?
Here are the 2 contradicting emails that i received on the same week:
Thami Masina <***>Mon 2020/02/17 11:44
- You;
- Thami Moloi;
- Jathin Mathura
Good day Stewart I recognise your scathing review and would like to come forward and apologise for the delay in response. Your request was sent and has been received by the claims team for vetting. I wish to state that this is a process that can take up to 7 to 10 working days days to finalise. Your complaint is still pending a decision. More information will be communicated to you in due time via email.
THE SECOND EMAIL WHICH I RECEIVE:
***e 2020/02/18 18:00
- You
18 February 2020 Discovery Insure Plan number: ***Your Discovery Insure policy has lapsed due to unpaid premiums Dear Dovhani We have lapsed your Discovery Insure Plan on 18 February 2020. This means that you will no longer have access to the benefits and services we offer or be able to submit any claims to us from 29 January 2020 onwards. Please note, that if you have a DQ-Track device installed, you must arrange a deinstallation for the device, or you will be held liable for payment of the device. If you have any queries or would like to find out more about Discovery Insure in the future please contact your financial adviser or call us on ***.Kind regards
Francois Theron
Chief Operating Officer
Discovery Insure
DR
Dovhani R's updateReviewer Update
19 Feb 2020, 08:37APART FROM FIXING MY CAR ON MY OWN WHILE I HAVE INSURANCE, I ALSO SPENT R2 800 ON TOW TRUCK, MY R1 450 THAT I PAID AVIS FOR A COURTESY CAR HAS NOT BEEN RETURNED SINCE 18 JANUARY, MY SPARE WHEEL AND REPAIRING KIT WERE ALL ****** (VALUE R8K).
TO FIX THE CAR I SPENT R23K, NOW I DON'T HAVE MONEY FOR THE SPARE WHEEL WHICH MEANS I WILL ONLY USE MY CAR WHEN I GET MONEY FOR THE SPARE WHEEL.
SO NOW JOINING DISCOVERY MADE ME LOOSE ALL THOSE THINGS MENTIONED ABOVE AND THEY STILL HAVE GUTS TO CONTRADICT THEMSELVES ON EMAILS ABOVE.
ALL I ASKED WAS FOR THEM TO CANCEL MY POLICY AND NOW ALL THESE?
DON'T THINK ABOUT DISCOVERY IF YOU WANT INSURANCE GO TO OTHER COMPANIES....
TO FIX THE CAR I SPENT R23K, NOW I DON'T HAVE MONEY FOR THE SPARE WHEEL WHICH MEANS I WILL ONLY USE MY CAR WHEN I GET MONEY FOR THE SPARE WHEEL.
SO NOW JOINING DISCOVERY MADE ME LOOSE ALL THOSE THINGS MENTIONED ABOVE AND THEY STILL HAVE GUTS TO CONTRADICT THEMSELVES ON EMAILS ABOVE.
ALL I ASKED WAS FOR THEM TO CANCEL MY POLICY AND NOW ALL THESE?
DON'T THINK ABOUT DISCOVERY IF YOU WANT INSURANCE GO TO OTHER COMPANIES....
DR
Dovhani R's update19 Feb 2020, 08:37
Reviewer Update
APART FROM FIXING MY CAR ON MY OWN WHILE I HAVE INSURANCE, I ALSO SPENT R2 800 ON TOW TRUCK, MY R1 450 THAT I PAID AVIS FOR A COURTESY CAR HAS NOT BEEN RETURNED SINCE 18 JANUARY, MY SPARE WHEEL AND REPAIRING KIT WERE ALL ****** (VALUE R8K).
TO FIX THE CAR I SPENT R23K, NOW I DON'T HAVE MONEY FOR THE SPARE WHEEL WHICH MEANS I WILL ONLY USE MY CAR WHEN I GET MONEY FOR THE SPARE WHEEL.
SO NOW JOINING DISCOVERY MADE ME LOOSE ALL THOSE THINGS MENTIONED ABOVE AND THEY STILL HAVE GUTS TO CONTRADICT THEMSELVES ON EMAILS ABOVE.
ALL I ASKED WAS FOR THEM TO CANCEL MY POLICY AND NOW ALL THESE?
DON'T THINK ABOUT DISCOVERY IF YOU WANT INSURANCE GO TO OTHER COMPANIES....
TO FIX THE CAR I SPENT R23K, NOW I DON'T HAVE MONEY FOR THE SPARE WHEEL WHICH MEANS I WILL ONLY USE MY CAR WHEN I GET MONEY FOR THE SPARE WHEEL.
SO NOW JOINING DISCOVERY MADE ME LOOSE ALL THOSE THINGS MENTIONED ABOVE AND THEY STILL HAVE GUTS TO CONTRADICT THEMSELVES ON EMAILS ABOVE.
ALL I ASKED WAS FOR THEM TO CANCEL MY POLICY AND NOW ALL THESE?
DON'T THINK ABOUT DISCOVERY IF YOU WANT INSURANCE GO TO OTHER COMPANIES....