1 reviews | Active since Oct 2017
Discovery Insure is the worst
And here I am again at a battle with Discovery. By far the worse insurer when it comes to customer service. So I submitted a claim for a cell phone that was ****** on the 7th of November. It is today the 19th of November, my claim is still not settled. Here is the reason, because I refuse to pay the access before the item is delivered. That is right, Discovery is keeping me hostage. They expect me to pay the excess before they finalize my claim. They expect me to pay for an item I have not received. They do not want COD, which one would expect as soon as you receive the said item. no, the want payment upfront. who pays for something they do not have?
This is the most annoying insurer, as they are quick to take your money, just do not claim. I have never claimed from discovery without a fight. Not a pleasant experience.
Then you deal with a claims consultant by the name of Nompumelelo Siningwa, that expect you to be greatfull that she is doing her job. "Wll you know what, you are not.
Please people, think twice before you take Discovery as your insurer
Important for you to note ;
You will be responsible for all excesses for every event that leads to a valid claim. This is the amount that you must contribute for your claim to be settled. Unless you opt for zero excess on your plan.
Whilst we reserve all rights of indemnification, we endeavor to settle all claims as speedily as possible.
We refer to our terms
5.28 | Repairer or supplier of our choice
- We have the right to insist that any repair and/or
- replacement to be carried out must be done at or
- by a repairer or supplier of our choice.
More information will be communicated to you directly.
Regards
Discovery Insure
Important for you to note ;
You will be responsible for all excesses for every event that leads to a valid claim. This is the amount that you must contribute for your claim to be settled. Unless you opt for zero excess on your plan.
Whilst we reserve all rights of indemnification, we endeavor to settle all claims as speedily as possible.
We refer to our terms
5.28 | Repairer or supplier of our choice
- We have the right to insist that any repair and/or
- replacement to be carried out must be done at or
- by a repairer or supplier of our choice.
More information will be communicated to you directly.
Regards
Discovery Insure
Nice try, I never said that I will not pay for the excess. I said I will not pay until I receive the product. You are not even trying to help, you insist on forcing me your way
Nice try, I never said that I will not pay for the excess. I said I will not pay until I receive the product. You are not even trying to help, you insist on forcing me your way