Discovery Insure is the source of my depression

Today I feel completely overwhelmed and mentally exhausted by the lack of support from my car insurance company. On the 5th of June 2023, my car was affected by the strong winds on route Gqebera and had to be taken to Brunos panel beaters in Port Alfred which was appointed by Discovery. I was to attend a training which had visitors from outside the province and was the one hosting and couldn't be absent on the day of their arrival in Gqebera. To date, I have had severe challenges in getting my car assessed on time including gaining feedback from Brunos and my insurance company on when car parts were going to be sourced so that I may get my car returned. I was told that they don't have control but when calls were made by the Specialists when I complained, I get given different dates. All of these delays impact on me mentally and I am unable to make plans at home and work. The lack of empathy and understanding I have received is appalling. Not only am I dealing with major depression but the call I made this morning from my cellphone where I escalated the matter to Mpumi who promised to escalate to procurement so that the issue of the courtesy car can be resolved has worsened my state ofmind. Firstly, I'm a single parent who doesn't have cash lying around to hire a car, secondly I have entrusted my overall well-being to Discovery to make sure that I don't get affected in any way because I have been making enquiries and raising concerns. This morning the Specialist called Mpumi asked Chad l, the manager from Brunos panel beaters what they will do as all of this has inconvenienced me their client. To add salt to the wound, I told Mpumi that I must return the car to Avis which is over 130km away from where I am so a quick response and a solution is quite critical. She assured me that she will escalate and I must wait on the response meaning she will call or send me an email as to what must happen with the courtesy car. Fast forward to now, I had to phone again because no such call or email has come through. I was assisted by Nombulelo who contradicts what Mpumi said to me. I'm now told that Mpumi will be given a message to call as Nombulelo's attitude is that of someone who doesn't understand what the issue is. She told me that she will escalate to management so in the meantime i must idle and wait for something I don't know. I cannot work today at all because I took a day off now I don't trust Discovery. As long as they benefit I am just an annoyance. I want this matter resolved now