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Moreblessing M

1 reviews | Active since Feb 2013

17 Mar 2022, 23:14

Discovery Insure is terrible

I recently joined Discovery Insure and was promised that I would be able to track my vehicle & have access to my vehicle insurance portfolio on the App. Firstly, I had to beg them for me to get the policy documents and after that, I have been on numerous calls with different people promising to activate my profile within 48 hours since the 3rd of March but nothing has happened yet. The agent who signed me up no longer responds to my emails when I follow up on the status.

I should have not dared move to Discovery. They are offering a terrible service now, I wonder what will happen should someone claim? Worst mistake was listening to the agent called Riaz when he sold me the **** of Discovery insurance policy. Insurance is a monthly thing & I might have to cut my losses now before I regret it. I will never refer anyone to Discovery Insure.

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Replies (2)
MM
Moreblessing M's update31 Mar 2022, 10:35
Reviewer Update
It has been a month since I joined Discovery Insure and they have been taking me from pillar to post. I still do not have access to my vehicle records on their App. I am doubting the authenticity of the car tracker that they say they installed on my vehicle. I was supposed to be able to monitor my vehicle on the App but they are failing to rectify the issue. I have had different people calling me from Discovery assuring me that the issue would be resolved in 48 hours. It has been a month and nothing has been done yet. My last communication was with Thami Masina who promised to assist. I have sent him follow up emails which he is not replying.

Discovery Insure is terrible & I wouldn't recommend anyone to join.
MM
Moreblessing M's update09 May 2022, 22:15
Reviewer Update
Now in the 3rd month with Discovery Insure but I do not have access to my tracking device. I have received calls from different people promising to resolve my query but that's all there have ever done. On the Discovery App, it states that there is no D-Traq installed... What am I paying for every minth if the device was not fitted? Furthermore, does it mean that I wasted a couple of hours at the Discovery workshop in Sandton yet they did not do the job? I'm really disappointed for the money that I pay to Discovery Insure, the service is pathetic to say the least.