Discovery Insure is pathetic

Discovery Insure has been playing dumb with me for over six months now after a client of theirs bumped my car from behind. Discovery Insure client admitted fault and we agreed that she would lodge a claim with her insurance company which is Discovery Insure. We completed all relevant forms and she accordingly lodged the claim with Discovery Insure: Claim *** | Policy ***. First when I contacted Discovery Insure they requested me to submit a Police Affidavit indicating the details and the fact that I have not claimed from my own insurance. I obliged and submitted the documents to them. Secondly, they then booked the car with their assessor to ascertain the damage, which I again duly obliged and submitted the car. Since then it has one debacle after another. They don’t respond to my emails, when they respond they seem to not know what they are talking about except answer my query Ron fixing my car. They even went as far as sending me their own client policy letter which I am sure is an ******* thing to do. I wonder if their client would not sue them if she were to find out that Discovery Insure is sending a stranger her policy documents. I have tried everything to get Discovery Insure to resolve my case, over ten emails by now, without success.This is the most pathetic insurance company I’ve had the displeasure of dealing with!!!