Discovery Insure is not what it seems.

Discovery Insure is not what it seems.

My Experience with the vitality Drive, partners and the Call centre manager have been very, very bad. I would not recommend anyone to join Discovery Insure. The Call Centre manager kept interrupting me during the call and could not come up with any solution other than Explaining to me that I don’t have to take part in the Program. When is asked him what the process is to cancel the policy he was very quick to transfer me to the cancelations department. He was very arrogant. I asked to speak to his manager but the normal answer was given that the manager is not available. If I don’t take part in the program Discovery insure are a lot more expensive than any other insurance company in the market.

Tiger Wheel Krugersdorp was just plain bad the staff where more interested in going home. Shell service station service at 14th Ave Staff is not very helpful and they never have 93 octane in-stock. Discovery forces me to use them and now I have to pay more for fuel. BP on the N1 Highway always have short staff and you have to wait very long to be helped. Tracking Unit I have also been informed that the tracking unit and Samsung phones are currently experiencing issue. The issues are as follow incorrect data recording and phone connection issues. The call centre manager informed me that it is not discovery’s problem that Samsung phones has connection issue with the tracking unit. As per him the Tracking unit is working 100% correct. So If you want to record your trip accurately change your from Samsung to a different brand. My plan was to test Discovery with the Insurance policy first before I joined the medical aid. Everyone I know told me Discovery is the best but this is not true and I will have to go and share my experience with them. Now to find a new service provider.