Discovery insure is not sure

well what can I say I'm disappointed in discovery, and it proves yet again that we are merely numbers to the major companies and that there is no person to person compassion or empathy. I dropped my cell phone and its screen cracked,so went to a known repairer that I have used before and got a quote to repair (18th November) I submitted the quote via the online claims process and my wait started. (20th) automated response was someone was handling it. A lady called to say she would like to collect the device I rep**** to say but the unit is already at a repairer. I then called Discovery and said that I already had sent a quote and wanted to know why a repairer had called me? they asked for photos of the damage I said again that the phone is at a repairer, Discovery then approved the claim I mentioned via email that I needed to have the device by 26th before 12 pm as I was leaving for a long trip and would have no ways of calling in a emergency. (23rd) received an automate notification that it was approved and the payment will be released in 3 days (25th) sent and email stating I was very unhappy and gave discovery a date and time to have my payment resolve or else I would go to social media and wanted all the recordings supp**** to me as well as management to call me no response. later on the 25th I called and asked to speak to a team leader I spoke to a lady her name now eludes me, I was advise i had done the claim process incorrectly, and I was at fault for the delay when asked why no feedback she had no reply, when asked fr my recordings, no reply, I again stated that the cellphone was needed for a long trip and that the repairer need 3 days to complete their process so I knew that it would not be available and also my vitality drive points would be affected as I was driving no for a week with no way of recording my trips she apologized and basically promised that the payment would be done the morning of the 26th I also said that I wanted her to make arrangements to cancel my policy as the way my claim was handled was not to the high standards I expect from a major company like discovery. I again said I hope the call was been recorded, I also stated that my debit order must be stopped. I would how ever not report to Hello-peter. Payment was received the 27th a day after was said, and today I get a notification that the debit order was taken now placing other debit orders as unpaid. ?Hence me now going to Hello Peter