Discovery Insure is not responding to my emails regarding submitted claim.

I submitted a third-party claim to Discovery insure, my car was hit by a Discovery client. I was given a claim number ***, and the claim was submitted in July, and since then, I have not received even one correspondence from Discovery.

I have been following up, sending emails to Gretchen and the client services email and no response has been received. The last time I called them was in early August, and they informed me that my claim had been referred to assessors, but since then, silence.

Since July absolutely no communication from Discovery, its really shocking.