Discovery Insure is nonsense. Extremely Poor service.

The service from their contact centre and claims department is the worst. Had an accident on 24 Sept after the assessor checked out the car. I was told the car is being fixed and it would take ten days. Didn’t hear from Discovery until I started calling the repairers who told me they had sent communication to Discovery two weeks prior for authorisation and there was no response. Only when I started calling to try find answers I’m told my car is a write off. This is after i was told the car would be fixed. The claims administrator is MIA doesn’t call back or update me on anything. Initially I was told there was no report that the car is a write off and that it is just a rumour. The assessor’s reports were not shared with me Even after I asked for them.

I hd asked for inclusion of a courtesy car and when it came to that they gave me problems. First i’m being told i’ll have the car for 7-10 days and thereafter they’ll extend or see if they extend. They have made sure that they frustrate me from every angle.

As I am writing this review I still do not know what is happening with my car. Courtesy car has to go back to Avis and I have no mode of transport to get to work on Monday. I’m frustrated, angry and extremely disappointed with their service