Discovery insure is *********** with the worst service ever

Discovery has given me nothing but poor service since I started my vehicle insurance with them in March 2018. It is now 10 months later and still they have not been able to link my Discovery insure to my existing Discovery portfolio. This is after numerous phone calls and emails from my side. Now I am also having problems with a vehicle accident claim which has taken two weeks with no substantial feedback from Discovery. I had to find out through the repair Centre that the car has indeed been written off. This, after I received an email from claims administrator, Toko Morakile, stating that the vehicle will be repaired and that the repair Centre will contact me on the progress of the vehicle. Furthermore, Discovery seems completely incapable of contacting my bank for the necessary settlement documents. Apparently Discovery also does not have any form of management to whom one can speak to resolve these issues. I am highly frustrated and at this point considering to cancel all the policies I have with Discovery. I hope a SENIOR manager can contact me to sort out this load of nonsense! Discovery South Africa #poorservice #***********