Discovery Insure is completely ***********

If I could give no stars that would also work right now.

My car went in for pothole damage in May and I had to constantly follow up with the people fixing my car as Discovery didn't inform my of anything. I got my car back on the 7th of June and immediately mailed to inform them to NOT CLOSE THE CLAIM as the car was still not fixed. My consultant, Itumeleng Letsapa just didnt answer my mails at all. I was eventually told to take it back to NEWCO.

Newco Autospray tried to make a booking at Mercedes Benz in Centurion, which I also wanted to know why as I dont stay anywhere close to there but this was ignored as well. I asked specifically what time my car must be there and the answer was anytime. As Im working I managed to get off at 14:00 to now drive to Centurion. I got there and was told no my car should've been there at 07:00. So after making a fuss at the panel beaters, I was told to take it to Mercedes Menlyn, which I did. I made a booking and could only get an appointment 3 weeks later which I was not happy about. Anyway on the day 21 June, I took in the car, just to be told they dont assess Fiats, which I ASKED HOW MANY TIMES AS WELL. So getting back I called Discovery to ask them, now what? The Consultant Mpho assisted greatly and organized a rental again after getting my car towed back to Newco for yet again, another assessment.

My car was there from the 21ste of June until the 4 Aug. And by there I mean Mercedes Benz, Centurion AGAIN. Not Discovery or my broker at that stage informed me of where the car was actually at as I assumed NEWCO the whole time. When I arrived there my car had to be jumped started and my airbag was removed and lying on the ground of my passenger side. But this seems to be fine with everyone as I still dont understand what a airbag removal had to do with anything? And they didnt even put it back.

I received an SMS the morning at 06:30 from AVIS that my rental was due the 29th July and we where on the 4th of August. I flipped my lid as I was once again NOT INFORMED. The Avis consultant later called me and told me that the car was due back and that I am now liable for the extra days amounting to 2K+. She also stated that they only received notification from Discovery that morning of the 4th of Aug too. I took the car back at 12:50 as it was due 13:00 with a full tank and cleaned.

A day later Avis deducts R521.05 of my account then on the 08th of August another R2526.14 and then they also kept my R1500.00 deposit. I have literally NO MONEY in my account as everything is now in a very bad negative, so I cant even buy electricity, bread or petrol. I have been struggling to get this resolved from the 4th of August to now avail. I will NOT BE HELD LIABLE for Discovery's incompetence in this matter. You guys owe me all of that money - the etoll and toll money from the Deposit. I am beyond fed up with this service and completely hopeless. I would never have expected this from such a prestige brand that constantly tries to help all. Its a joke and you people dont give a damn about anyone.