Discovery insure is *********** an NOT client-centric don’t use it

They are not client centric. Claimed for hailstorm damage that I am rightfully covered and they have written my vehicle i20 2019 motion because according to them, my car has passed their threshold according to the assessment they did the cost to fix the car is 53% of economical value however they are assuming the cost might go up to 65%. They continue to try and full me by saying I can buy my vehicle back from the for 85k. They do not want me to cancel my claim or reduce my claim, instead they are saying they will sell my car back to me then will down grade my claim to only fire and theft. They do not do follow up thy call or email you on average 4 days later. My car has been taken away from me for 5 weeks! Therefore my next instalment payment I will be paying for a car that I am not using and is kept away from me.