Discovery Insure is a joke

What was meant to be a smooth and easy process has turned into a tiring nightmare. I was involved in a car accident on the 25th of May and my vehicle had to be towed off the scene. That was where Discovery's service started and ended for me. I was assigned Lebogang Makgato to my case and to date I am still yet to hear from this individual. I requested to be involved in the vehicle assessment - instead of Discovery keeping me up to date and in the loop, I was forced to phone the assessor directly to get answers using my own airtime at my own cost. I forwarded a complaint to the complaints department - I was told I would hear from them in 24 business hours, again, I am yet to receive any phone call in this regard.

Fast forward to this week. Finally, I have sent my documents and requested that I go to the location where my vehicle is being kept to collect the rest of my belongings. I drove all the way to Pinetown to do this only to get there and be told my car had been moved? As the current owner of the vehicle, how am I not notified that my vehicle has been moved? The way Discovery is acting it's like they own my car.

I am absolutely appalled at the lack of service from Discovery Insure. You made an exceptionally emotional and stressful incident far worse than it should have been!