KH
Krinesh H
1 reviews | Active since May 2011
16 Jan 2026, 13:28
Discovery Insure is a joke
Currently have a motor claim that they cannot approve as the assessors that appointed (Net Assess) don't have the equipment necessary to accurately assess the vehicle (after going through to the assessment centre twice). The call centre agent (Calvin Nkosinkulu) then suggests I take the vehicle somewhere else and assess it at my cost. How is it ethical to appoint an assessor who cannot complete the assessment on a vehicle and then base a claim on that???
I will be moving my business, and that of anyone I'm connected to, to an insurer who is capable of meeting their obligations!
Helpful (0)
Replies (9)0
Replies (9)
Discovery Insure's replyOfficial
16 Jan 2026, 13:44Hi Krinesh
We sincerely apologise for the frustration and inconvenience you have experienced with your motor claim. We understand your concern regarding the assessor’s inability to complete the assessment and the impact this has had on your claim.
This is not the level of service we strive to provide. We would like to assist further by escalating the matter and ensuring appropriate support is arranged.
Once again, we apologize for the inconvenience caused and appreciate your patience while we work through your concerns.
Regards
Discovery Insure
We sincerely apologise for the frustration and inconvenience you have experienced with your motor claim. We understand your concern regarding the assessor’s inability to complete the assessment and the impact this has had on your claim.
This is not the level of service we strive to provide. We would like to assist further by escalating the matter and ensuring appropriate support is arranged.
Once again, we apologize for the inconvenience caused and appreciate your patience while we work through your concerns.
Regards
Discovery Insure
Discovery Insure's reply16 Jan 2026, 13:44
Official
Hi Krinesh
We sincerely apologise for the frustration and inconvenience you have experienced with your motor claim. We understand your concern regarding the assessor’s inability to complete the assessment and the impact this has had on your claim.
This is not the level of service we strive to provide. We would like to assist further by escalating the matter and ensuring appropriate support is arranged.
Once again, we apologize for the inconvenience caused and appreciate your patience while we work through your concerns.
Regards
Discovery Insure
We sincerely apologise for the frustration and inconvenience you have experienced with your motor claim. We understand your concern regarding the assessor’s inability to complete the assessment and the impact this has had on your claim.
This is not the level of service we strive to provide. We would like to assist further by escalating the matter and ensuring appropriate support is arranged.
Once again, we apologize for the inconvenience caused and appreciate your patience while we work through your concerns.
Regards
Discovery Insure
KH
Krinesh H's updateReviewer Update
22 Jan 2026, 16:10After further delays, it's proven to be a complete waste of time! Absolute joke of an insurance company. Ntsako Maringa will be drafting me a mail explaining how you guys cannot complete a full assessment of the vehicle without ME stripping it. I will be taking this further to the ombudsman.
KH
Krinesh H's update22 Jan 2026, 16:10
Reviewer Update
After further delays, it's proven to be a complete waste of time! Absolute joke of an insurance company. Ntsako Maringa will be drafting me a mail explaining how you guys cannot complete a full assessment of the vehicle without ME stripping it. I will be taking this further to the ombudsman.
Discovery Insure's replyOfficial
22 Jan 2026, 20:24Good day Krinesh,
Your concerns were received and will be escalated to our claims department for further investigation.
Feedback will be provided.
Regards,
Discovery Insure
Your concerns were received and will be escalated to our claims department for further investigation.
Feedback will be provided.
Regards,
Discovery Insure
Discovery Insure's reply22 Jan 2026, 20:24
Official
Good day Krinesh,
Your concerns were received and will be escalated to our claims department for further investigation.
Feedback will be provided.
Regards,
Discovery Insure
Your concerns were received and will be escalated to our claims department for further investigation.
Feedback will be provided.
Regards,
Discovery Insure
Discovery Insure's replyOfficial
29 Jan 2026, 11:12Good day,
Thank you very much for your patience. As confirmed telephonically, you will be taking the vehicle in for assessment. We value your trust and continued partnership with us. Our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure
Thank you very much for your patience. As confirmed telephonically, you will be taking the vehicle in for assessment. We value your trust and continued partnership with us. Our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure
Discovery Insure's reply29 Jan 2026, 11:12
Official
Good day,
Thank you very much for your patience. As confirmed telephonically, you will be taking the vehicle in for assessment. We value your trust and continued partnership with us. Our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure
Thank you very much for your patience. As confirmed telephonically, you will be taking the vehicle in for assessment. We value your trust and continued partnership with us. Our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure
KH
Krinesh H's updateReviewer Update
06 Feb 2026, 12:43The vehicle has gone in for an additional assessment on the 30th of January 2026 and the reports have been sent through to you and the assessing manager. The assessing manager has even approved the additional items but there's been no further update from you. I've even called in twice yesterday. Both times the calls dropped after your agents put me on hold and never called back or gave me any further updates via the email thread that was opened for this claim.
KH
Krinesh H's update06 Feb 2026, 12:43
Reviewer Update
The vehicle has gone in for an additional assessment on the 30th of January 2026 and the reports have been sent through to you and the assessing manager. The assessing manager has even approved the additional items but there's been no further update from you. I've even called in twice yesterday. Both times the calls dropped after your agents put me on hold and never called back or gave me any further updates via the email thread that was opened for this claim.
Discovery Insure's replyOfficial
06 Feb 2026, 13:40Good day
Thank you very much for bringing this to our attention. We apologise for the experience you had and will look into the matter. An agent will contact you to discuss this further.
Regards
Discovery Insure
Thank you very much for bringing this to our attention. We apologise for the experience you had and will look into the matter. An agent will contact you to discuss this further.
Regards
Discovery Insure
Discovery Insure's reply06 Feb 2026, 13:40
Official
Good day
Thank you very much for bringing this to our attention. We apologise for the experience you had and will look into the matter. An agent will contact you to discuss this further.
Regards
Discovery Insure
Thank you very much for bringing this to our attention. We apologise for the experience you had and will look into the matter. An agent will contact you to discuss this further.
Regards
Discovery Insure
Discovery Insure's replyOfficial
09 Feb 2026, 12:02Good day
Thank you for your patience. The Claims Team is currently working on resolving the claim.
We value your trust and continued partnership with us. Our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure
Thank you for your patience. The Claims Team is currently working on resolving the claim.
We value your trust and continued partnership with us. Our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure
Discovery Insure's reply09 Feb 2026, 12:02
Official
Good day
Thank you for your patience. The Claims Team is currently working on resolving the claim.
We value your trust and continued partnership with us. Our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure
Thank you for your patience. The Claims Team is currently working on resolving the claim.
We value your trust and continued partnership with us. Our team remains committed to ensuring your satisfaction and peace of mind.
Regards
Discovery Insure
KH
Krinesh H's updateReviewer Update
11 Feb 2026, 11:32Once again your claims department have proven their inadequacy. Despite emails from the Assessing Manager (Bjorn from Net Assess) approving the additional items being added to my quote and the vehicle needing to go through for an assessment THREE times (the 3rd time at my cost), your Team Leader, Ntekane Moeng still states the repairer I choose to take the car through to needs to quote. For the entire process to start again? Now I attempted calling to speak to a claims agent, only to be put on hold and the call to cut.
KH
Krinesh H's update11 Feb 2026, 11:32
Reviewer Update
Once again your claims department have proven their inadequacy. Despite emails from the Assessing Manager (Bjorn from Net Assess) approving the additional items being added to my quote and the vehicle needing to go through for an assessment THREE times (the 3rd time at my cost), your Team Leader, Ntekane Moeng still states the repairer I choose to take the car through to needs to quote. For the entire process to start again? Now I attempted calling to speak to a claims agent, only to be put on hold and the call to cut.
Discovery Insure's replyOfficial
11 Feb 2026, 21:38Good day Krinesh,
Please receive acknowledgement of complaint logged with us. We note that you have also logged a case on a social media platform regarding the same claim. We will be looking into matter and provide you with feedback.
Regards
Discovery Insure
Please receive acknowledgement of complaint logged with us. We note that you have also logged a case on a social media platform regarding the same claim. We will be looking into matter and provide you with feedback.
Regards
Discovery Insure
Discovery Insure's reply11 Feb 2026, 21:38
Official
Good day Krinesh,
Please receive acknowledgement of complaint logged with us. We note that you have also logged a case on a social media platform regarding the same claim. We will be looking into matter and provide you with feedback.
Regards
Discovery Insure
Please receive acknowledgement of complaint logged with us. We note that you have also logged a case on a social media platform regarding the same claim. We will be looking into matter and provide you with feedback.
Regards
Discovery Insure