Discovery Insure is a disgrace!

This is the third time I find myself complaining about the same company in a matter of months. I have yet to have my issues resolved, and the consultant dealing with my claim is blatantly ignoring my correspondence. After complaining twice already, I eventually received correspondence, which although your client crashed into me by ignoring a out of service traffic light, I was told that i was partly to blame as " I should be aware of my surroundings", even though i followed the rules of the road. After disputing this, and attempting to follow up multiple times, I have received no feedback. The initial correspondence was received on 10 October, 4 months after the incident, and have not heard anything for over a month. This is completely unacceptable and a blatant abuse of power by Discovery insure in an attempt to not pay out a claim. This is disgraceful!