Discovery Insure is a disgrace and NOT recommended

In April 2023, Discovery replaced a burst geyser. Since then, we have logged 5 separate claims for constant leaks, and water dripping from the roof on to the wooden deck damaging the deck. Yesterday our geysers emptied its content and kept running. When I logged a claim, I was suddenly slapped with a R5000 excess payment request. When I queried this, I was told that Discovery reviewed my policy in May 2024, and that I was now a high risk client due to the high number of claims that i have logged, and that the excess now app**** to me. On investigation, it was found that I have logged 9 claims in 2 years, of which 6 related to the geyser, and it's constant malfunction. And Discovery is still using the same service providers, now penalizing me, the client, for poor service delivery. Discovery's attitude towards claims, closing claims before they are finalized, penalizing me for poor service delivery, and for reviewing my policy and regrading me "high risk" without consulting me or informing me, is disgusting and *****ulent practice. Where is care and respect from a service provider that should be looking after my interests?