ML
Mabjala L
1 reviews | Active since Jul 2022
19 May 2023, 09:15
Discovery Insure is a ****
I was paying premium of no access and I called them to adjust my premium to a lower premium on 14 April 2023, were I am supposed to pay access amount of R4800. But 1st May 2023 Discovery Insure continue deducting a higher premium of no access. I am involved in accident on the 6 May 2023. When I claim they said I have to pay access. They are blaming me that I was supposed to alert them that the premium was not adjusted. Really 🥺??. They want to refund me after I lodge accident claim. It's fair to the customer?
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Discovery Insure's replyOfficial
19 May 2023, 14:49Dear Mabjala,
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of distress.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of distress.
Regards
Discovery Insure
Discovery Insure's reply19 May 2023, 14:49
Official
Dear Mabjala,
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of distress.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of distress.
Regards
Discovery Insure