Discovery Insure - Incompetence Personified

Correspondence received from Discovery informing us that we have to have an additional tracking device installed in our car or else the car would be removed from the policy and would not be insured. Initial correspondence received was that we could have the device fitted and we asked for the relevant person to contact us (and we gave two cell numbers) and we are still waiting for that call to happen. Subsequently received a policy notice that the car had been removed from the policy as the device had not been installed!!! Phone Discovery in a panic and for the first time was told to go to Tiger Wheel & Tyre to have the device fitted. Went to Tiger Wheel & Tyre where this device is supposed to be installed . When they went into the system there was no link and they could not install the device and I was informed that the device was not needed. On phoning Discovery Service I was told that this was a "bulk sms/letter" sent to everyone even if it did not apply to you. Really?? What kind of service is that? Discovery service checked with the tracking company and they said the device was not needed as the car was new and the existing device was working. I asked that confirmation of this be sent to me in an email. I am still waiting for that email to arrive one day within this or the next century. How is this service acceptable? I have just wasted time going to Tiger Wheel & Tyre which I did not have to do, wasted airtime as Discovery keeps you on the phone for ages as well as 20 gigs of data installing their app which I was told I had to have (and which I do not want)!! And the issue is still not resolved and no response from Discovery regarding this mess. I still have a policy stating that the car has been removed due to Discovery's incompetence and a general lack of communication between departments on the whole issue. This is just not acceptable and this kind of service is appalling and shocking to say the least. To make it worse their lack of caring is just next level. Each consultant seems to have another version of what you should do. No response to emails sent and emails that have supposed to have been sent are still in cyberspace. And they call this service??????????