Discovery Insure Incompetence

Being in any accident is by definition a very traumatic experience and therefore comprehensive insurance is put in place to assist the client. The client is and should always come first. Once a client signs up discovery insure has nothing to do with them. I was in a traumatizing accident on the N3 this Monday. I received one call to confirm this impact alert, which is from a device discovery installed into a vehicle owned by me, and confirm my cellphone number. Thereafter received no assistance, no roadside assistance or medical care assistance from my insurer. Being a diamond status driver-I received nothing. I proceeded to move my vehicle off the scene and submitted a claim via the app, which then directed my car assessment 40 kilometers from my residential address. I was involved in an accident, Discovery Insure expects clients to drive their smashed cars out to an assessor. Is this even correct? How are the feelings of traumatized clients taken into consideration? Is this what an insurance company is meant for? Premiums. Premiums. Premiums. What comes first? I then continue to change the assessment centre via telephone but have no joy even after 5-6 calls and being placed on hold. Still no joy. This is ridiculous and I will be re-examining my insurance company in future.