Discovery Insure incompetence

My insurance started on 1 June.

Since then i have been calling and emailing because my drive goals are not reflecting. I have explained the issue to a new consultant every time i call or email. Everytime they tell me the same thing - that i need to "opt in". Again, i explain i've done that. It needs to be escalated because its not being resolved. THey escalate it, no one responds to me, i call again only to explain my issue AGAIN, and they tell me i need to opt in.

Its damn frustrating.

On tuesday i called and spoke to Mzwake, he promised to escalate and explain the matter to his team leader. He said i will be called back within 48 hours.

I received no call back.

I called on thursday to speak to Johanna (the team leader Mzwake escalated to). She was busy on another call and said she would call me back.

Guess what - i received no call back.

We have been going on since June. Discovery does not call me to update me on the issue. I am always the one calling or emailing. My issue still isnt resolved and Johanna and the rest of the team cannot return a simple call.

If this goes on, i will be switching insurance by September