1 reviews | Active since Jan 2013
Discovery Insure, Incompetence at its finest
If you are looking for incompetence, shady dealings or having to beg for feedback look no further than Discovery Insure.
-23 Days for a claim to be finalised - Claims "specialist" Solomon Moshaba who is absolutely *********** and has no care in the world to respond to mails or provide feedback timeously, apparently its quite fine to wait 5 days for a response to an email. - Vehicle uplifted from the panel beater without my knowledge whilst Solomon denies knowing it was moved and that it wasnt for him to advise me - Still await a correct assessor's report from 25 March - Still await the tyre specialist report from 10 April - Still await a call from Yvonne Hearney from 31 March - Finally received an email from Dylan Coetzee today 15 April after my call with him on 2 April - Queries raised via email from 25 March, 31 March, 2 April, 7 April, 10 April and a follow up on 15 April still not answered
PATHETIC customer service to a loyal client who has multiple policies across Discovery Portfolios
Thank you for taking the time to contact us and for sharing your recent experience with us.
We would like to formally acknowledge the experience you encountered and sincerely apologise for any inconvenience or frustration this may have caused. Please be assured that your concerns have been logged and will be addressed with the highest priority and attention.
In order to ensure a proper resolution, we will be assigning one of our agents to personally contact you regarding your claim. The agent will review the matter in detail, provide clarity where needed, and assist you through the full resolution process.
We remain committed to ensuring that your concerns are handled efficiently, transparently, and with the level of service you deserve. Your feedback is important to us as it helps us improve our processes and overall client experience.
Thank you for your patience and understanding while we attend to this matter.
Regards
Discovery Insure
Thank you for taking the time to contact us and for sharing your recent experience with us.
We would like to formally acknowledge the experience you encountered and sincerely apologise for any inconvenience or frustration this may have caused. Please be assured that your concerns have been logged and will be addressed with the highest priority and attention.
In order to ensure a proper resolution, we will be assigning one of our agents to personally contact you regarding your claim. The agent will review the matter in detail, provide clarity where needed, and assist you through the full resolution process.
We remain committed to ensuring that your concerns are handled efficiently, transparently, and with the level of service you deserve. Your feedback is important to us as it helps us improve our processes and overall client experience.
Thank you for your patience and understanding while we attend to this matter.
Regards
Discovery Insure
Thank you for taking our call.
we are sorry that you are unhappy with the outcome of your claim. If you disagree with our decision:
You may make representations to us in writing within 90 days of being informed of the decision
Should you wish to raise any concerns as to the decision on your claim you may do so in writing
within 90 days to:
The Claims Manager
Discovery Insure
Telephone: ***
Fax: ***
Email: ***
We will endeavour to consider your complaint within 30 days of receiving your correspondence.
Regards
Discovery Insure
Thank you for taking our call.
we are sorry that you are unhappy with the outcome of your claim. If you disagree with our decision:
You may make representations to us in writing within 90 days of being informed of the decision
Should you wish to raise any concerns as to the decision on your claim you may do so in writing
within 90 days to:
The Claims Manager
Discovery Insure
Telephone: ***
Fax: ***
Email: ***
We will endeavour to consider your complaint within 30 days of receiving your correspondence.
Regards
Discovery Insure