Discovery Insure incompetence and Free Car hire ****

Please can you explain how you could rate yourselves at a top insurer? I have found Discovery nothing more than an insurance hustle.

Firstly I have been trying to have my car repaired from the beginning of November Three agents and a rude message to Twitter later. I am assisted and told that there is a glitch on my profile and couldn’t log claims. However this is eventually overcome. Now its December and the panel beaters are closed, which means I must drive around in a dinged car till January. ( Nice)

Secondly , your hustle on the free car hire???? ( Really need to change the wording here) I pay R130.00 per month for this option. ( I have clearly covered the cost of the KIA Picanto @ R450.00 per day) As I will reveal, this is not an insured option that is covered by anything, but yet a mere VAS to spin more cash. I Uber along to Avis Umhlanga and get confronted with these extras? • Windscreen, wing mirror and tyre insurance R45 per day ( Minimum 30 days) R1350.00 Now who would have thought that I would need to pay for insurance on a free rental which I pay handsomely for monthly? So an insurance company cannot cover the insurance on a rental car for a service that’s they provide for their clients? It wouldn’t surprise me if the R45 per day doesn’t go to Discovery aswell. • Minimising the R3500 excess to R500 insurance R15 per day ( Minimum 30 days ) R450.00 • Deposit R1450.00 Total Deposit required R3250.00 ( Most of this refundable upon return of the car LESS the insurance you have used. Getting my drift here on the free hire car???)

So after I make peace with the fact that I am taken for e ride by my wonderful insurance company. I decide I will pay up and shut up. Only to be told that AVIS, do not accept “Capitec Credit Cards” . Really ? Discovery and or AVIS could have told me this sometime in the two and a half months I’ve been trying to process this claim? I Uber back to wor****! ( Thank you Uber)

Truth be told I don’t have the cash, its January. Don’t need to explain. I am working class. No frills and spills. Just trying to spend the little money I do have wisely by making use of a large reputable insurance company to insure my assets in order to have peace of mind when tragedy strikes. I couldn't be more wrong

This has been the most stressful claim I’ve ever had to deal with.