Hellopeter
Share Your Experience
gT
grant T

1 reviews | Active since Jun 2022

17 Jun 2022, 16:24

discovery insure incompetence

terrible experience. worst in my life and ive dealt with many. *********** discovery consultants and net assess who do their assessments too. 2 weeks for anyone to get anything done. not one return email or call back to keep me updated. People who need to be dealt with by management: ***, (tshlepo) *** and a couple more, but these were by far the worst of the lot. Discovery is dropping the ball bigtime.. i have email trail and i hope all conversations are recorded. peoples heads need to roll here. the claim which i finally got today didnt missed the 3rd claim i mentioned in all mails and conversations over the last 2 weeks. we will see if discovery actually cares about its clients and will see if i get a call. im not holding my breath after this experience.

0
Replies (7)
Discovery Insure
Discovery Insure's reply17 Jun 2022, 16:32
Official
Good day Grant, 

Thank you for the compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.

Regards
Discovery Insure
gT
grant T's update17 Jun 2022, 17:14
Reviewer Update
Guys, did you even read my comments??

Im greatly disappointed in Discovery and co.

Grant
gT
grant T's update17 Jun 2022, 17:17
Reviewer Update
Just shows , that you dont read anything ..


Discovery Insure
Discovery Insure's reply17 Jun 2022, 17:19
Official
Dear Grant,
  
 Thank you for bringing your concerns to our attention.
  
  Our apologies for any inconvenience experienced in dealing with us recently.
  
  We have made the relevant management team aware of distress regarding the claim.
  
  Regards
  Discovery Insure
gT
grant T's update17 Jun 2022, 17:20
Reviewer Update
i hope to hear from someone from management soonest please

Grant

***
gT
grant T's update18 Jun 2022, 16:03
Reviewer Update
worst service ive ever receieved from discovery and net assess the group they use to assess the vehicle. my van been standing in the rain with smashed windscreen and bonnet and petrol gauge that doesnt work from the accident.vehicle not safe to drive obviously. taken 2 weeks for them to approve the claim and never got one call or email back from discovery or net asses. consulatants that should be dealt with are Irvin(*** and Tshepo (Net ***). they have botched up the claim 2 weeks on, and i still have no idea how my vihicle is getting back to Cape Town from Elands bay , which is 3 hours away. Claim was approved Friday, and all i got was a discovery email saying Frank Coachworks are dealing with it, and have only covered 2 of the 3 issues with the car. Discovery has left out the 3rd claim i mentioned in emails over and over. I have to follow up with Frank Coachworks whi i phoned on Friday 4pm, they said they would call back before 5 pm.. No call.. here we go again.Im done with this terrible service and i hope to get a call from management at discovery insure by Monday.. Failing this, it will only confirm that they do not care at all about customer satisfaction. My claim number is ***, and my number is ***. Im not holding my breath for a call from discovery.
gT
grant T's update18 Jun 2022, 16:04
Reviewer Update
Irvin Johnson from discovery insure..