Discovery insure I am very unsure

Besides waiting for 3 weeks for Discovery to contact me with regards to updating my policy, I have now waited a further 3 weeks for them to get the details on the policy right, and still I wait. They are very quick to take the premium every month but it seems their customer services department has disappeared and policy details are not important. Unless of course I have a claim, then I am sure that they will be very quick to notice the descrepancy in the details.