Discovery Insure - Huge let down and disappointment

Discovery Insure really disappointed me and let me down terribly after I received excellent service from them previously. Now I have to rectify my comments about Discovery Insure being excellent and agree with those who disagreed with me. I cannot believe that nobody can assist me and that I am just left in the loop without assistance for a service for which I am paying every month and which I need urgently.

Claim No: ********** My claim for my vehicle accident was opened two weeks ago, 4 June (Monday). Already at work the Tuesday morning I receive a text message at 07:03 that my vehicle is booked for an assessment at 8:00. This is the first notification of any kind I received - 5 June. 6 June is the first time that somebody from Discovery contacted me. I was told during this call that due to the nature of the accident it is not necessary to get a case number. A week later, 11 June, I am asked for a case number. By this time my vehicle has been assessed but no further communication from Discovery other than the call for the case number and a sketch of the accident. 13 June at around 16:50 I was busy on the phone with a call that I received, I was told that during this time I was contacted by the panel beater regarding my vehicle repairs. 14 June at 17:00 I received a message that my vehicle is booked for 27 June for repairs. This after I specifically told the assessor that I am starting a new job on 2 July and therefor need my vehicle to be repaired before that time.

Not getting any assistance from Discovery, I decided to phone the panel beater to find out what is going on to be told that they were contacted by Discovery Insure to tell them that my booking for my vehicle repair was cancelled because I will use my own panel beater ???? When I enquired further from the panel beater I was told that they can actually assist me with a booking on Wednesday 20 June, why then the booking for the 27th??

I decided to email Discovery Insure again and query the delay and the status of my claim because I did discuss in detail over the phone with more than one person at Discovery Insure my situation and the urgency for my repairs to be done before the end of the month.

My last email was in response to my query with regard to the discussion I had with the panel beater. The last response received from Discovery below even after I send another email on Monday 18 June. copy of Discovery email On Fri, Jun 15, 2018 at 3:45 PM, ********** wrote: Good day,

Please note that I have followed up with Net assess.

They advised that they waiting for the senior manager to approve the request for repair change. Once I have feedback will advise. ____________________________ I AM STILL WAITING FOR A RESPONSE. With what I heard from the panel beater, I wonder if I will ever receive a response or get the claim handled. Three other people were included in this mail and no response from them either.