DISCOVERY INSURE has zero concern about TCF

My experience with Discovery Insure has been excruciating. They were definately not making my claim process easy. It is a constant battle with these people. You have an accident , which no one wants and then still have to deal with an insurer who looks at every possible reason not to pay a claim. I had the unfortanate time wasting experience of having been told by an assessor that 'Please be advised that the damage in question is unlikely to be related to the incident,'.....that is an extract from his email. Not his 100% sure or that he is positive ....NO .....it just seems unlikely.......these are the same people who when the quote was sent initially got Net Assist to give an estimate of the damage being under R6 000 and I could not claim because it is less then my access. They did this by simply looking at pictures I had to sent. This was proven wrong when I took the vehicle in for a quote......the damage was considerably more. Now they are doing an assessment again....based on pictures without seeing my vehicle physcically and after a diagnostic report was sent to them from an approved RMI service provider who had my vehicle booked in for a few hours advised that the damage is due to the accident. It is unfortunate that Discovery Insure continues to get 1st place for not paying claims. That they will use any form of schortcut to not pay claims. My vehicle is fairly new (3 years old), duly serviced and I never had any issues prior to this accident.

It is just a very painful traumatic and time consuming excersise dealing with Discovery Insure. Escalations do not bother them.

It will be nice if they can match the same energy they use to sell their products with after sales service. That the premium paid is justifiable.

I am not a mechanic nor am I an assessor so I rely on the experts to tell me what is wrong with my car. For this reason I took my car in to an approved service provider who gave his report. I want Discovery Insure to tell me how they could make a decision as big as this without seeing my car. Twice now and they keep getting it wrong.