Discovery Insure has ****** my money

Re: Plan Reissue ********** 386 - I am lodging a complaint To: ********** Subject: Re: Plan Reissue ********** 386 - I am lodging a complaint From: Vicky Maoko ********** Date: Fri, 8 Jun 2018 08:03:14 +0200 (CAT) Delivered-to: ********** Resent-from: **********

Look at this " FNB :-) R5719.31 paid from cheq a/c..117217 @ Eft. Avail R48575. Ref.Discinsure ********** 386. 8Jun 00:00 "

You have debited R5719.31 from my account - contrary to what you said in the attached mail. This translates into *****, you charged me for the service you did not/were not willing to render - I thought you were irresponsible and negligent but now I see that you are even *********!! I am giving today only to rectify failing which I will dispute this transaction with my bank and instruct them to reverse it. PS. I really cannot believe that I am receiving this treatment from you - like I said when I reviewed the last interaction: I wonder what else can I expect from you!

On Wed, Jun 6, 2018 at 10:06 AM, ********** wrote:

Dear Ntebo

Thank you for contacting us for on the 5th of June 2018.

We have reactivated your policy and your updated policy schedule has been sent you.

Your premium is stillÂR3,128.98 and the prorate amount to beÂdebited from your account within 48 hours is R2,590.33.

If you have any questions on your plan please email ********** or call us on ***. Remember you can visit www.discovery.co.za and log in to view your latest Discovery Insure Plan schedule.

Kind regards Tshepo Mokhoabana Discovery Insure

On Tue, Jun 5, 2018 at 12:59 PM, Vicky Maoko ********** wrote: Tshepo, I am sending you the 'excerpts' from my last two emails. Also I'd like to highlight to you that you have treated me unfairly despite my long history of customer loyalty - I have to spell it out to you since you are failing to discern it :( So do not tell me that you are helping me to reactivate - help yourself and rectify My position still stand, if you are not willing/unable to rectify or you still see it fit that this relationship should come to an end you must arrange to come an remove your devices from my vehicles - do not expect me to carry the cost of coming to you - this whole mess is due to your negligence, you must be responsible enough to take ownership! The only time I will entertain any further correspondence from you is when you finally confirm that you have rectified or when you confirm when you would be coming to uninstall... Till then do not call or write me again - else do not expect response!

I wrote to you on 21 May in two separate emails:

Date: Mon, 21 May 2018 14:52:35 +0200 (CAT)

You ********ly deactivated my policy you do not need me or my intervention to rectify. I don't see how talking to me on the phone will help you do the right thing cos I took the first initiative advising you to change my banking details. You confirmed - on the phone - yet you debited the wrong account... Again I reminded you of the conversation - you confirmed that you have rectified and you were "sorry for inconvenience" - yet you deactivated my policy - IRRESPONSIBLE NONSENSE! If you do not rectify this mess I will take actions against you - promise!