Discovery Insure has NO integrity

My wife and I moved to Discovery Insure as we were told that is a good move and despite paying a higher premium, we would ultimately pay less given their reward system which is based on them tracking our driving habits. All we were told is that we need a 'smartphone' and NEVER was it communicated that some phones are not compatible. I am currently using an old phone (A Samsung which is more than 5 years old) and my wife is using an LG phone which is brand new (a couple of months old). Despite having the old phone, I am having now problem connecting to the installed device and having my driving monitored. However, my wife's driving cannot be monitored as we were told by Discovery that they are aware of the compatibility issue with LG phones and they are currently working on it. This is extremely frustrating as we have cannot get the full benefit due to Discovery's lack of communication and I would like to know what will be done to reimburse us for these months that my wife's driving cannot be monitored at all due to Discovery's inability to 1. communicate properly and 2. to fix functional issues with their reward system. I have since asked Cassie Phasha for feedback (reference number: ***), but I have not heard anything.