Discovery Insure has lost focus

<p>I am disgusted to say the least with Discovery Insurance.</p> <p>Signing up as an individual was customer care at its best, however, this was short lived.</p> <p>Even after speaking with managers, numerous call center agents and getting a broker to take over - almost 5 months down and still No luck!!</p> <p>Here is the letter I sent to their complaints department in March - and have had no feedback whatsoever:</p> <p> </p> <p>To Whom it may Concern,<br /> <br />It is with great disappointment that I write this.....<br /> <br />I have been bitterly shocked at the service from discovery – as a whole!<br /> <br />Unfortunately one section is not to “blame”.... <br /> <br />We recently changed over to Discovery as our medical aid is with you, however this was done through a broker. To attempt anything as an individual is nothing short of a nightmare!<br /> <br />Tsebo Dinto was absolutely incredible whilst going through the process to sign us up. He called promptly to follow up, he was humorous and courteous all though did omit some vital information when advising about the DQ Track, which I will cover..... Sadly, since we signed the documents – Service has been Non Existent!<br /> <br />DQ Track was advised for mobile phone being a Samsung S4 mini – this is not compatible with your app.... I was also misinformed about the detail on primary driver changes and price difference.<br />I would like this rectified.<br />I have attempted to contact DQ Track and requested numerous return calls – This has gone on for 8 weeks now.... No call backs.<br /> <br />I have been trying to get a quote for my life insurance to be moved over to you – Again, 8 weeks, again No call back.<br /> <br />I have been trying to add a vehicle to our insurance – Again, 8 weeks, again No call back.<br /> <br />Our claim dealings from a lightening strike was disgusting to say the least. Its taken 3 weeks, many phone calls, emails and a total waste of my time following up on Your job!<br /> <br />Finally thinking I was getting somewhere when I got in contact with Krivendran who also started out understanding and helpful then stopped responding to emails and wouldn't return calls.<br />Then I got onto Donovan.... Same experience!!! Even P and G had to follow up and request things not done and didn’t have a reply to email.<br /> <br />This claim is Still not finalised..... I am Still waiting!!!! Even after promises from Krivendran and Donovan to get the relevant people to call me regarding all of the above failed attempts. These are obviously not the only people I have dealt with, they are just two that have gone at least one step further than the others and that I have had written correspondence with to remember names....<br /> <br />Realising the broad spectrum of people you deal with, and being well aware that you are not there sitting waiting for my call alone, I understand that things do get busy in times of damage and claims. However, there is no excuse for the length of time all of my dealings have taken – this is what you are supposed to do. It seems that Discovery have become so focused on vitality and rewards programmes that you have lost sight of your actual position. Too much versatility with not enough ability.<br /> <br />I would like someone of rank to contact me immediately to advise what is going to be done about this entire experience.<br /> <br />Thank You,<br />Lee</p> <p> </p> <p>And to top it off they have now bumped up my premium to a ludicrous amount after the sugar coating they tried to pull on what my replacement items would be due to the upgrade on them needed.... That is what we pay for. </p> <p>Always the honnest legit people who get taken for a ride!!!</p>