Discovery Insure has Let me down

I am writing to request an update on my claim for a swimming pool pump leak, which was filed on May 6th, 2024. Despite an assessment being conducted on Monday, I have yet to receive any feedback on the matter. I attempted to contact the company to inquire about the delay, but unfortunately, their response has been inadequate. They claim to have already contacted me, which is not the case. Additionally, I sent an email but have not received a response.

As a valued customer, I would greatly appreciate your assistance in resolving this issue as soon as possible. My reference number is ***, and my name is Francois Smit. I trust that you understand the importance of a prompt resolution and that you will assist me in taking the next steps to resolve the issue.

Thank you for your attention to this matter.