Discovery Insure has failed me as a client!

I am cancelling my insurance with Discovery once my claim is complete. I had a car accident on the 2 Feb 2023 and I am still waiting on an assessment from Discovery. My broker cant give me answers because he is waiting on his manager for answers. I still haven't heard back from him. I have the courtesy car for another 4 more days. The only feedback I have been given is "We are awaiting your assessment report, upon receipt of the report I will be in contact with you." from the Claims consultant.

On the 15 February 2023 I got an email stating: "We have cancelled your vehicle assessment." I asked my broker why was my assessment cancelled? The reply I got was: "Kindly note assessors confirmed it was mistake on their side, the assessment not cancelled. I have escalated to assessor management to finalise report urgently." If this was made urgent why have I not received any feedback yet?

I am paying a premium of R1,016.23 per month which is more expensive than any other insurance company.

I feel like Discovery has failed me. I am loosing hope and trust.

I have also asked my RA Policy to be transferred from Liberty Life to Discovery. My request was emailed on Wed, 28 Apr 2021. I am still waiting :( And I have signed multiple forms, last form was signed Thu, 2 Feb 2023. I have no idea what's taking so long. I am not getting the authentic answers. And will this be the last form that I need to sign??????