Discovery Insure happily take your premiums but disallow claims a year later after stating all as in order

I am bitterly disappointed in Discovery Insure. Claim opened 11 May 2018. They say they will temporarily put the case on hold while you wait for the police to take finger prints. But they ****. A year later after many calls and emails I get a letter on 02 Aug 2019 backdated to 28 May 2019 saying the claim is rejected. You have 2 employees who say the they were both ill but don't reply for weeks on end. Can a huge insurance company like Discovery have employees be sick for over a month and noone responds to their emails and both at the same time. No out of office message. When asking for a Manager to contact they ignore your requests Very poor service from Aurellia Ngcobo and Tshepang Megale

I seriously would consider this Insurance it does not give me piece of mind after my experience and reading the other reviews