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JM
Jay M

1 reviews | Active since Nov 2016

28 Aug 2018, 10:30

Discovery INSURE GROSS Incompetence

In Jully I requested my policy to be cancelled. I was told by Zimkita in retentions that they have a problem with their system but my policy will be cancelled. I specifically mentioned that they must make sure they DO NOT debit my account. They subsequently removed the DQ tracking devices from my vehicles (as agreed). End of July my account was NOT debited. All well and good, so my policy is cancelled right ? Lo and behold, end of Aug they DOUBLE DEBIT my account resulting in my account going into overdraft. What GROSS INCOMPETENCE ! Have since spoken to "Cisca" and "Asha" WILL SOMEBODY AT DISCOVERY INSURE CATCH A WAKE UP AND PROCESS MY REFUND NOW! My policy number is ********** 799

0
Replies (6)
Discovery Insure
Discovery Insure's reply28 Aug 2018, 11:40
Official

Dear Jay,

Thank you for taking our call.

As discussed we are working with our systems and finance team to resolve this issue promptly.

Please email us your statement showing the costs incurred so that we may refund you.

We apologise for the trouble and inconvenience we have caused you.

Regards,

Discovery Insure

JM
Jay M's update28 Aug 2018, 14:43
Reviewer Update
Truly Amazing, I send multiple e mails to Discovery Insure and the only reply I get is computer generated response (ref ********** 522 - One of our dedicated agents ....). No person replies and no one phoned me back. I log just one complaint on Hello Peter and I get a response and a prompt telephone call. WOW Hello Peter you are amazing, "You have the Power" Getting back to the matter, my response to Discovery Insure is - You took time to read and respond to my complaint, why did you not take time to simply process my refund of R3914.00. All I want is for you to pay back the money you took from my account due to your GROSS INCOMPETENCE. I am a retired pensioner and I look at every little expense. It has cost me equivalent few loaves of bread to make multiple phone calls to you. I am so glad I switched to MIWAY Insurance. Besides saving a staggering R500 per month in cheaper premium for the same cover, (One trolley load of Food), they have the courtesy to have a call back service so I save a few loaves of bread in phone calls when I deal with MIWAY Insurance. Discovery Insure does not do call backs. Discovery Insure double debited me for a policy I cancelled in July, You are quick to collect premiums on time, now I demand a quick refund.
JM
Jay M's update29 Aug 2018, 11:08
Reviewer Update
It is now 3 days and no refund yet from GROSSLY *********** Discovery Insure. Not a single reply to my emails. What excuse do you have for not processing my refund ?
Discovery Insure
Discovery Insure's reply29 Aug 2018, 16:35
Official

Dear Jay,

We have made contact this afternoon, however were not able to get a hold of you and subsequently left a voice message.

Please be advised that we have now resolved the issue and processed the refund.

JM
Jay M's update30 Aug 2018, 18:30
Reviewer Update
4 days gone, still no refund received . . . . . .
JM
Jay M's update31 Aug 2018, 08:10
Reviewer Update
Discovery Insure ... when I say you are GROSSLY ***********... you really are because you cannot even precess a refund correctly. You deducted R3914 from my account and you refund R3896. Is this how Discovery Insure make their money ?