Discovery Insure - Great Product, Poor Execution

I have been a Discovery Insure client for years now. Last September (2022) I bought a new car and added this to my policy. I opted for Discovery's inhouse tracker which would double up as a tool for tracking driving performance for their drive program. This unit has not worked from Day 1. After logging numerous queries the unit was 'evaluated and repaired'. The DQ-Tracker logs my drives successfully - but the information does not pull through and update the Discovery application accordingly. As a result, I have not been able to meet rewards, am penalised across their 'integrated rewards offering' and even after following up time and time again....the only response I get it 'the technical team are looking at it'.

@Discovery - I have been a loyal client and advocate of your brand for many years. But even I am getting tired and will switch ALL my policies if this is not resolved soon.