Discovery Insure: Good customer s****s by Kirk De Sai from Retentions department.

I received an email this morning regarding an annual car insurance increase by approx R255 from my previous rate. I spoke to three different agents to reduce my premium with no luck. I got frustrated and angry because they were not assisting or finding alternative solutions. I highlighted that I have been a loyal customer for the past 3 years, no claims, license more than 5 years and their driving app also showed that I've been doing well. The third agent got angry and just told i should except that the premium won't be reduced and decided to just transfer me to the cancellation department. The call got cut-off and when I called back I was transferred to Kirk De Sai from the Retentions department. He listened to my problems and found a way to reduce my premium by approx R240. His got good communication and listening s****s, instead of turning me down like the previous 3 people he found alternative solution.