Discovery Insure goes silent if issue is complex

More than a month ago I logged a call to Discovery Insure regarding the insurance product not appearing in the website under my wife's profile. Since we have the Vitality Drive option you as a driver are requested to do several things on the website in order to maximize your cash back benefits. These options have not been available to my wife since policy inception and for this reason my cash back benefit has been negatively affected.<br> <br> All this time I have been asking through all possible email and call centre to resolve the matter and up to now the issue has not been resolved.<br> <br> It has been like this from the beginning of the policy. Where every time there is a complicated issue that cannot be resolved within the day Discovery just goes silent and I need to restart the whole process all over again.<br> <br> My issue has not been solved for over 2 months and every month I keep losing a potential cash back due to their negligence to solve the issue.<br> <br> This is not the type of service that one would expect from an insurance company. Can you imagine how it would be to handle claim process.