Discovery Insure Gift Simango Call Centre Failure

Gift Simango, on the Discovery Insure Call centre has the worst attitude, customer engagement style, tone of voice and manners I have ever experienced with the entire Discovery group over a 20 year history as a customer across the group of companies. I highly recommend a strict corrective HR process as par of a corrective process before another client endure his attitude. Mr Gift Simango needs to correct his behaviour , undergo training to vet he is suitable to this job function, very possibly rather be re-assign this to other work that is not client facing. Mr Gift Simango is Rude, Arrogant, self-centred, condescending human. A personal apology would help after leadership reviews the phone call recording of our interaction. He was also not truthful.