Discovery Insure- Ganyane Metsing in Adrian Gore’s office

During November 2019, Glassfit replaced my car’s windshield with an “after market” part after authorization by Discovery Insure. Suffice to say that it was the worst job and service so far; the windshield didn’t fit my car, they used black glue to connect the windshield and the metal parts, and the wipers and the interior was damaged compromising the car’safety features. If my was a ********** job. My complaints fell on Discovery Insure and Glassfit’s deaf ears.

I escalated my complaints to Mr A Gore’s office. Ms. Ganyane Metsing picked up my email and within a matter of hours, she had contacted me to understand what had transpired and what remedies I was looking for. She advised that I book my car in with my dealership Volvo Bedfordview for repairs and she will arrange for the payment for those repairs, and a substitute car to allow me movement will also be arranged for Discovery Insure’s account. She stayed true to her word. Regrettably, I took my car into the dealership three days before Coronavirus level 5 lockdown. Payment for the parts was delayed from Insure side therefore the dealership could not buy the required parts. I had to go and collect my car before I was repaired. Once the country was downgraded to level 3 lockdown, I reconnected with Ganyane who started the ball rolling again. I got a new quotation, she arranged for payment of what was quoted into my account, and my car was booked into the dealership again. To cut the long story short, my car has been repaired to my satisfaction. Besides the good service from her, what impressed me the most with Ganyane was, she was not shy to apologise when she had dropped the ball, it takes someone with an EQ to apologise especially in big conglomerate. KUDOS TO MS GANYANE METSING, you went far and beyond to get me out of my nightmare I was in with Glassfit and Discovery Insure operations staff. That is why you are in Adrian’s office. Ke ya leboga Sesi, a Modimo a go šegofatše ka mehla! Ramatsimela Mphahlele