1 reviews | Active since Aug 2014
Discovery Insure from best to worse, Stay Away...*********!!!
I have been a customer of Discovery Insure for a few years. Last year August on my anniversary schedule, they increased my insurance premiums by over 30% stating because I had a few claims with them they had to do this. I was not happy and I argued that yes I understand I had claims but to increase it by over 30% is very steep, retentions said there is nothing they can do. I decided to stay with Discovery Insure even though I was not a happy client. Come 6 months later I receive ANOTHER email stating they're increasing my premiums again and the same excuse was used about my claims history forcing them to do a "mid term" increase, I net in 6 months time on my policy schedule anniversary they WILL increase it too. I will definitely NOT recommend Discovery Insure to ANYONR and will advise all my family and friends to stay far far far away.
My other issue is, I have motor vehicle warranty with them on one of the vehicles on my policy. Because of the increases above, I called around getting other quotes from different insurances and I was shocked to hear that even claims on my vehicle for breaking down even though this is a VALUE ADDED PRODUCT, Discovery listed that under my claims history so other insurance companies can see these as a "claim" too. Now my question is, why have vehicle warranty as a value added product and expect your clients not to claim under it for breakdowns because this gets listed under their claims history when it is a value added product? Other insurance companies does not do this as your own competitors stated this to me that what you're doing is not right. To me it shows you're ********* and I should definitely go somewhere else, I received quites and your competitors comes in at R1200 cheaper for all my things and yes I did advise them of my claims so they're well aware of it. What I have come to learn is that Discovery Insure is *********** their clients.
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress.
Regards
Discovery Insure
So you made management aware of my "distress", when will I get contacted?
So you made management aware of my "distress", when will I get contacted?
