Discovery Insure - ***** Activity and *****ing Money from Clients

I left Discovery Insure for another insurance provider. I had to remove the DQ tracker from my car. Upon arrival at Northcliff Glasfit, one of their authorized tracker removers, I was presented by a lazy C-Track individual who was to assist me.

He was stinking of alcohol on a Monday morning from a meter away and was saying his partner is late and it will take 1.5 hours. Immediately walked away and complained as to which Discovery sent one of their technicians to remove the tracker from my workplace which took 6 minutes.

A week or so after, Discovery took R1180 from my account and I questioned this immediately and their consultant said it was the penalty fee for not returning the DQ tracker as to which I did.

I was angry that this was taken from me even after complaining of their drunk individual and then they said they were so sorry and that my refund would be in within two days.

1.5 weeks later money still has not reflected in my account. I called back and they were not even aware or worried that my money has been returned to me or not.

They **********ly took my money from me, if i never looked at my account and queried it, they would stole my money as it would just probably reflect as profit to them.

They then told me when I called that the refund has been processed right now and it will reflect in my account in the next morning.

TWO DAYS LATER, my money is still not in my account and they're making me hold on their call center as no one wants to take accountability and give my money back.

Theyve caused me inconvenience to the max, they don't hold themselves accountable for their own mistakes and make the customer pay for their mistakes.

I'D REFRAIN FROM USING DISCOVERY INSURE... also if you're so happy ensure that they actually take the money they told you they wouold take because they are **********... you've been made aware....

They're soon to receive a letter from my attorneys.