********* Discovery Insure

Discovery Insure changed my policy schedule without my knowledge and included an excess of R6000 without notifying me. The sad part is that I got to know about this when I had to claim for my burst geyser. The claims consultant was also very rude and was not willing to listen to me even after I sent her my policy schedule that I had agreed to, which showed R0.00 excess for building claims. I involved my Broker and he conducted an investigation and confirmed to me that they could find no records of me agreeing to the R6000 excess. The claim consultant still did not want to give in and rather told me that the Risk department were responsible for including that excess. Due to this frustrating back and forth I told them to pay me out what they think I deserve and I was paid out only R1600. I ended up paying for the replacement of my geyser out of my own pocket (R9600) and Discovery Insure have still not got back to me. What is even more frustrating is that I need to call them all the time to find out how far they are with their investigation. I must say that this is the worst experience I've ever had with any insurance provider.