SM
Sbusiso M

1 reviews | Active since Mar 2019

11 Jun 2019, 07:56

Discovery Insure false adverti*****t, they don't cover portable possessions and there's no retail boost 15% boost

Was involved in a vehicle accident, only to discover they under insured the vehicle and worst my potable possessions cover is standard with the classic plan but they refuse to pay my damaged cellphone and watch ofwhich they don't honor their own terms and conditions as per their plan schedule @page 33 & 34 under clause 10.2. Question is then why all this loud false adverti*****t then when the accident finally happens, you refuse to honor your words??? Such incompetency, they all go on about replacing cellphones within 48hrs of reporting, I'm on day number 21 have suffered loss of my iPhone & watch?? Don't even mention the false 15% Boost if car is written off value that they market, they gave me 0, nothing whatsoever!!

What a disgrace for supposed respected brand.

Best insurance for who????

0
Replies (1)
Discovery Insure
Discovery Insure's reply11 Jun 2019, 09:39
Official
Good day Sbusiso

Thank you for raising your concerns. 

Out of clarity, Section 10. of our plan guide refers to your building’s cover. 
You are covered for “loss or theft” resulting from the building.
Your incident occurred while you were in transit.

Please refer to Section 11. Portable possessions. 
You may insure portable possessions that you take out of your building...
11.1.5 Computing and mobile communication devices covers loss or damage of items that are specified.
In your case you do not enjoy cover as the items in question are not specified. 

We note that you do enjoy fast track claims process for portables that have been specified on your cover and your write off accelerator for your motor vehicle is in place at 40%

More information will be communicated to you directly by the claims handler.

Regards
Discovery Insure