Discovery Insure false advertising and zero urgency

Discovery insure claims to have 24 hours emergency home assistance, a claim that is totally false and hollow.

I had an electrical emergency at my home and called discovery around 16h21 requesting that they send me an electrician to come and assess the problem. I spoke to Nokuthula who promised to get back to me with details of the service provider, which she did only to tell me that there are no service providers at 16h50? She said in the midst of my EMERGENCY, a service provider can only be dispatched TOMORROW. I made clear that this was URGENT, an electrical fault is not only an inconvenience but it’s a safety hazard. No escalation, no alternative solution . No URGENCY whatsoever. Customers paying premiums for comprehensive home cover deserve more than just a shrug and there’s nothing we can do now. I am deeply disappointed in the poor service of Discovery Insure.