Discovery Insure Fails to Oversee Shocking Repair Quality

I am deeply disappointed with Discovery Insure and its handling of my recent vehicle repair claim (Claim number: ***). After an accident 24 March, authorization was given for repairs 26 March and my car was sent to DALS Motor Group 23 April— one of Discovery Insure’s recommended repairers — where the quality of workmanship was abysmal.

The issues I faced included:

Lacquer drips on the door handle that were sanded too far and left unpainted.

Dull white blemishes on freshly painted panels.

Rough edges on blended door panels.

Blue paint marks on the right rear door handle and key fob.

Faulty brake light warning that appeared immediately after collecting the vehicle.

Misaligned and scratched wheel arch trims.

A side mirror that was so poorly refitted that the glass fell out while driving. And the glass is still lying in the car to this day. Not a word from Netassess, Discovery Insure or DALS.

Despite multiple emails and phone calls, Discovery Insure failed to properly manage the repairer or resolve these issues. DALS deflected responsibility by blaming previous repairs — which is irrelevant because these new defects only appeared after DALS’ repair work.

My repeated requests for updates and assistance were either ignored or met with vague promises. Even after a second assessment was scheduled, the vehicle remained in poor condition with no resolution in sight.

I expected better from a supposedly premium insurer like Discovery Insure. They failed to ensure my vehicle was repaired to a professional standard, leaving me with unresolved problems, safety risks, and significant inconvenience.

If you value quality repairs, proper oversight, and accountability from your insurer, I strongly advise you to think twice before trusting Discovery Insure. To be blunt and I know Discovery couldn't care either way but I have found a better Insurer, a better medical aid and will be canceling my credit card with them tomorrow. No skin off their noses but I will sleep better at night.