NM
Nonceba M
1 reviews | Active since Dec 2025
23 Dec 2025, 10:22
Discovery Insure failing to fix my car
I am so disappointed on a third party claim I am following up with Discover Insure.They started fixing their Clients car and failing to communicate with me on my damaged car by their client. I am spending this festive season with a damaged car on my side.
It's two months now and have been calling them numerous times. The consultant Nonhlanhla who was suppose to assist me decided not to go to work and living the claim not processed or attended to.Emagine after 2 months they only consulting an assessor to provide them with a report.
Their Client Merrisa who's car has been fixed informed me she was given an instruction not to assist in the matter,as the third party claim I must deal with their insurance directly.I am hopeless at this stage with a damaged car,with no hope of being help.
Is the anyone who can help me?
Helpful (0)
Replies (21)0
Replies (21)
Discovery Insure's replyOfficial
23 Dec 2025, 10:26Good day *****ba
Thank you for reaching out to us. Kindly DM us the claim number you would have been given, for us to look into this further.
Regards
Discovery Insure
Thank you for reaching out to us. Kindly DM us the claim number you would have been given, for us to look into this further.
Regards
Discovery Insure
Discovery Insure's reply23 Dec 2025, 10:26
Official
Good day *****ba
Thank you for reaching out to us. Kindly DM us the claim number you would have been given, for us to look into this further.
Regards
Discovery Insure
Thank you for reaching out to us. Kindly DM us the claim number you would have been given, for us to look into this further.
Regards
Discovery Insure
NM
Nonceba M's updateReviewer Update
23 Dec 2025, 10:44Reference number: ***
Third Party Claim: *****ba Robin Mkebe
Discover Client Name: Merissa Zachariah
Third Party Claim: *****ba Robin Mkebe
Discover Client Name: Merissa Zachariah
NM
Nonceba M's update23 Dec 2025, 10:44
Reviewer Update
Reference number: ***
Third Party Claim: *****ba Robin Mkebe
Discover Client Name: Merissa Zachariah
Third Party Claim: *****ba Robin Mkebe
Discover Client Name: Merissa Zachariah
Discovery Insure's replyOfficial
23 Dec 2025, 11:05Thank you for the information. We'll follow up with our 3rd Party team and revert with feedback as soon as possible.
Discovery Insure's reply23 Dec 2025, 11:05
Official
Thank you for the information. We'll follow up with our 3rd Party team and revert with feedback as soon as possible.
NM
Nonceba M's updateReviewer Update
23 Dec 2025, 13:11I was told the Discovery Insure offices are closing tomorrow.I hope that is a success.
NM
Nonceba M's update23 Dec 2025, 13:11
Reviewer Update
I was told the Discovery Insure offices are closing tomorrow.I hope that is a success.
Discovery Insure's replyOfficial
24 Dec 2025, 08:54Good day *****ba
While we will be closed for the public holidays, most teams will be working or have someone available to assist on the regular working days.
Our 3rd party team have advised that they contacted you yesterday for some outstanding information as well and hope to have the report completed by today, if they're able to. Further feedback will come from them directly but please feel free to reach out should you need any further assistance.
Regards
Discovery Insure
While we will be closed for the public holidays, most teams will be working or have someone available to assist on the regular working days.
Our 3rd party team have advised that they contacted you yesterday for some outstanding information as well and hope to have the report completed by today, if they're able to. Further feedback will come from them directly but please feel free to reach out should you need any further assistance.
Regards
Discovery Insure
Discovery Insure's reply24 Dec 2025, 08:54
Official
Good day *****ba
While we will be closed for the public holidays, most teams will be working or have someone available to assist on the regular working days.
Our 3rd party team have advised that they contacted you yesterday for some outstanding information as well and hope to have the report completed by today, if they're able to. Further feedback will come from them directly but please feel free to reach out should you need any further assistance.
Regards
Discovery Insure
While we will be closed for the public holidays, most teams will be working or have someone available to assist on the regular working days.
Our 3rd party team have advised that they contacted you yesterday for some outstanding information as well and hope to have the report completed by today, if they're able to. Further feedback will come from them directly but please feel free to reach out should you need any further assistance.
Regards
Discovery Insure
NM
Nonceba M's updateReviewer Update
24 Dec 2025, 12:19Finally someone contacted me after 2 months .I will complete the document.
NM
Nonceba M's update24 Dec 2025, 12:19
Reviewer Update
Finally someone contacted me after 2 months .I will complete the document.
NM
Nonceba M's updateReviewer Update
24 Dec 2025, 13:32All pictures needed for assessor sent.Nonhlanhla's email states the offices are closed and will open on the 5th of January.
NM
Nonceba M's update24 Dec 2025, 13:32
Reviewer Update
All pictures needed for assessor sent.Nonhlanhla's email states the offices are closed and will open on the 5th of January.
NM
Nonceba M's updateReviewer Update
29 Dec 2025, 10:13Is it possible that my car be fixed on the first week? or Does the company provide a courtesy car? I will be without a car for work and to transport my kids.
NM
Nonceba M's update29 Dec 2025, 10:13
Reviewer Update
Is it possible that my car be fixed on the first week? or Does the company provide a courtesy car? I will be without a car for work and to transport my kids.
Discovery Insure's replyOfficial
29 Dec 2025, 10:29It may be possible but, given that it's going to be the first week of the new year, it would be highly unlikely since most panelbeaters will still have vehicles from this year waiting for completion before they start new work. Courtesy cars are only available to our clients if they have this selected on their plans and then, only for a valid vehicle claim. You would have to arrange with your own insurer, if you have one, for a courtesy car.
Discovery Insure's reply29 Dec 2025, 10:29
Official
It may be possible but, given that it's going to be the first week of the new year, it would be highly unlikely since most panelbeaters will still have vehicles from this year waiting for completion before they start new work. Courtesy cars are only available to our clients if they have this selected on their plans and then, only for a valid vehicle claim. You would have to arrange with your own insurer, if you have one, for a courtesy car.
NM
Nonceba M's updateReviewer Update
29 Dec 2025, 12:01Discover insure should advise their employees to deal with cases as soon as possible and communicate efficiently, not staying out of work for long.Discovery insure failed me and starting with the needs of their client Merrisa.This is not acceptable to start a new year with the same damaged car.Very bad service
NM
Nonceba M's update29 Dec 2025, 12:01
Reviewer Update
Discover insure should advise their employees to deal with cases as soon as possible and communicate efficiently, not staying out of work for long.Discovery insure failed me and starting with the needs of their client Merrisa.This is not acceptable to start a new year with the same damaged car.Very bad service
NM
Nonceba M's updateReviewer Update
29 Dec 2025, 12:05On the previous message it was stated someone is available during the holiday to assist on the regular working days. Your policy states 60 day of 3rd party claims, on my case this is above those days.
NM
Nonceba M's update29 Dec 2025, 12:05
Reviewer Update
On the previous message it was stated someone is available during the holiday to assist on the regular working days. Your policy states 60 day of 3rd party claims, on my case this is above those days.
Discovery Insure's replyOfficial
29 Dec 2025, 12:15We're so sorry about that *****ba and assure you that was not our intention. We''ll forward your feedback and recommendations to our 3rd Party team and our Training team for consideration going forward. We truly hope that your vehicle is repaired and returned to you as soon as possible in the new year. Our 3rd Party team will be in contact as soon as they return to the office.
Regarding your case being over the 60 days timeframe stated in our policy documents, this is incorrect and factually impossible, since the accident only occurred 14 November. Our records show that you first contacted our 3rd party team on 27 November, so it has been just over 30 days since then.
Regarding your case being over the 60 days timeframe stated in our policy documents, this is incorrect and factually impossible, since the accident only occurred 14 November. Our records show that you first contacted our 3rd party team on 27 November, so it has been just over 30 days since then.
Discovery Insure's reply29 Dec 2025, 12:15
Official
We're so sorry about that *****ba and assure you that was not our intention. We''ll forward your feedback and recommendations to our 3rd Party team and our Training team for consideration going forward. We truly hope that your vehicle is repaired and returned to you as soon as possible in the new year. Our 3rd Party team will be in contact as soon as they return to the office.
Regarding your case being over the 60 days timeframe stated in our policy documents, this is incorrect and factually impossible, since the accident only occurred 14 November. Our records show that you first contacted our 3rd party team on 27 November, so it has been just over 30 days since then.
Regarding your case being over the 60 days timeframe stated in our policy documents, this is incorrect and factually impossible, since the accident only occurred 14 November. Our records show that you first contacted our 3rd party team on 27 November, so it has been just over 30 days since then.
NM
Nonceba M's updateReviewer Update
04 Jan 2026, 08:16Assessors contacted me the previous week to resend pictures that I sent Nonhlanhla. Let us hope Nonhlanhla or someone will be available with the repairing of my car.As indicated on their emails,offices are opening tomorrow.
NM
Nonceba M's update04 Jan 2026, 08:16
Reviewer Update
Assessors contacted me the previous week to resend pictures that I sent Nonhlanhla. Let us hope Nonhlanhla or someone will be available with the repairing of my car.As indicated on their emails,offices are opening tomorrow.
NM
Nonceba M's updateReviewer Update
05 Jan 2026, 07:52Are the offices open at Discovery Insure today?
NM
Nonceba M's update05 Jan 2026, 07:52
Reviewer Update
Are the offices open at Discovery Insure today?
NM
Nonceba M's updateReviewer Update
06 Jan 2026, 12:22No response from Nonhlanhla even when offices are quite. Everything is on a standstill.
NM
Nonceba M's update06 Jan 2026, 12:22
Reviewer Update
No response from Nonhlanhla even when offices are quite. Everything is on a standstill.
NM
Nonceba M's updateReviewer Update
07 Jan 2026, 16:07Very disappointed,the same lady who is assisting me sent an email asking for pictures that I sent before Christmas and she never responded. Last week sent the same pictures to assessors and they indicated they received them. I do not know what is going on in the Discovery Insure offices ,within themselves no proper communication.
NM
Nonceba M's update07 Jan 2026, 16:07
Reviewer Update
Very disappointed,the same lady who is assisting me sent an email asking for pictures that I sent before Christmas and she never responded. Last week sent the same pictures to assessors and they indicated they received them. I do not know what is going on in the Discovery Insure offices ,within themselves no proper communication.
NM
Nonceba M's updateReviewer Update
09 Jan 2026, 08:31Company for repairing a car contacted me for another quote. Atleast something is moving forward though...slowly but surely.Without a car with my kids, we will endure.
NM
Nonceba M's update09 Jan 2026, 08:31
Reviewer Update
Company for repairing a car contacted me for another quote. Atleast something is moving forward though...slowly but surely.Without a car with my kids, we will endure.
NM
Nonceba M's updateReviewer Update
11 Jan 2026, 18:46Will this week pass without my car fixed?
NM
Nonceba M's update11 Jan 2026, 18:46
Reviewer Update
Will this week pass without my car fixed?
NM
Nonceba M's updateReviewer Update
11 Jan 2026, 19:20Thank you Hello Peter for everything you are doing for us. I know my car hasn't been fixed yet this New year.At least I am in a level of them paying out in fixing the car.Hopefully this week they will,it's a slow process.
NM
Nonceba M's update11 Jan 2026, 19:20
Reviewer Update
Thank you Hello Peter for everything you are doing for us. I know my car hasn't been fixed yet this New year.At least I am in a level of them paying out in fixing the car.Hopefully this week they will,it's a slow process.
NM
Nonceba M's updateReviewer Update
13 Jan 2026, 15:03Today I signed the settlement claim form and hopefully I will fix my car this week or next week.Thank you
NM
Nonceba M's update13 Jan 2026, 15:03
Reviewer Update
Today I signed the settlement claim form and hopefully I will fix my car this week or next week.Thank you
NM
Nonceba M's updateReviewer Update
16 Jan 2026, 13:51How long does the payment process take to repair?
NM
Nonceba M's update16 Jan 2026, 13:51
Reviewer Update
How long does the payment process take to repair?