Discovery Insure failing in customer care

My vehicle got secondary damage on a first claim registered on 10 January 2022. Still no finalization on claim. Every time I get the go ahead the panel beaters have the approved quote for the previous claim received from Discovery that was already closed. Minimum follow up from discovery. 99% of the time I as the client had to phone with unsolved results because no one knows what to do, after hanging on for more than 30 minutes on my airtime. It is already November and still Discovery could not resolve the damage claim to my vehicle. When I phoned again today, it was said they are unsure if the claim can still be valid due to it being so old!! One star is too much to give as a rating.