DISCOVERY INSURE FAILED TO INSTALL A TRACKER ON MY NEW VEHICLE AND CONFIRMED THAT I WAS "FULLY" INSURED BUT I FOUND OUT MYSELF THAT I WAS NOT! NEED TO REFUND ALL MY REWARDS

DISCOVERY INSURE FAILED TO INSTALL A TRACKER ON MY NEW VEHICLE AND CONFIRMED THAT I WAS "FULLY" INSURED BUT I FOUND OUT MYSELF THAT I WAS NOT!

I requested Discovery to make sure they do everything they need to do to make sure my new vehicle was 100% Fully covered before i collect it from the agent. They told me i was Fully covered on 24 Dec 2020 and I only collected on 28 Dec 2020. I contacted them way before i collected and they had plenty of time to do everything that needs to be done when you add a new car to the policy which installing the track is the main one. Discovery did not do it and i only found out myself days ago after double checking if i had the SMS to test the tracking device.

Find below some emails with facts on how they operate. ---------- Forwarded message --------- From: Manuel Date: Sun, Apr 18, 2021 at 10:01 AM Subject: Re: Plan *** To: Thabiso Mahlangu <***> Cc: INSURECOMPLAINTS <***>

Good morning Thabiso Mahlangu - Discovery Insure Client Servicing – Team Leader, This is very disappointing as you promised to send the email on Friday with your approval and with all info about the Tracking device, you recommended to install on my Ford Ranger 2015 and the authorization as TWT always ask one. You only send the email On Sat, Apr 17, 2021 at 1:17 PM, so i did not go to the TWT as planned as you failed to accomplish what we agreed. TWT SW only do anything Discovery asks if there is approval from you guys as i told you. As I told you Mr Lerato Sebiloane already confirmed to me on Friday 16th April 2021 end of the day that he listened to the calls and confirmed that the Discovery Insurer agent that assisted me on 22/24 Dec 2020 (date I got the confirmation that my Ford 2015 was FULLY insured) did Not mention anything about the Tracker and that I was Fully covered that is why i took the vehicle on 28th Dec 2020 to a Holliday trip of over 5000 km! I just remember that the agent did not even tell me that they had problems with the debit order as you will see that the next problem you will sort is the BMW claim i am in a dispute as it was refused to be paid by Discovery Insurer, but the agent said i could collect the new vehicle (Ford 2015) that i was Fully covered. Please act urgently before Monday 19th April 2021: 1) Email Somerset West Branch & copy me, to Book/authorize the Tracker installation on Monday 19th Apr at 4pm: As you can see on my emails below I told Lerato Sebiloane to Make sure this tracker is installed on Friday 16 Apr 2021 before the end of the day due to the unsure and lack of trust I have in you guys. I was waiting at home and Lerato Sebiloane called me at the end of the day to say he was not able to send anyone to do the work. Please Email Somerset West Branch & copy me, to Book/authorize the Tracker installation tomorrow Monday 19th April 2021 at 4pm

2) Confirmation of Cover for both Vehicles: I need you to reply to this email confirming that my wife Karim Pontes & I, Manuel are fully covered when driving the FORD 2015 and the other insured car BMW 2015. As we informed several times and as i requested to be covered, both my wife Karim Pontes & I, Manuel Pontes need to drive both Insured vehicles intermittently or I drive sometimes the Ford and sometimes the BMW and Karim Pontes also alternate depending on where we will drive. 3-FORD 2015 Tracker: A-Make sure to select the one with an easier installation, that doesn't need to be connected to the car battery etc. I can not be there for long. B-Make sure TWT Somerset West have the tracker and they have all the approval they need to install it so i do not lose my time going there as i now need to stop my life again as you guys failed to do it on Friday 16th April 2021. 4-BMW 3.16i 2015 Tracker: A-Are you sure the Discovery Insure tracker is connected to the car battery in this vehicle like you mentioned? There is a TWT white box installed on Dashboard which you said is just for us to see our rewards account but not for you to track it as you use the main tracker installed directly on the battery? B-Is your DQ tracker working 100% on your side, including capturing the location for an emergency, rewards, etc? I know you confirmed that was working 100% over the phone but i need it in writing. Please reply under each line in my email with capital letters or bold or in another font colour for easy reference and understanding. I need this in writing as the trust is broken since my wife & I realised that Discovery Insurer looks for ways to not pay the claims and every claim is a painful process where we need to fight to not open room for any gaap where you are ready to refuse it like I got 3 claims refused lately. You can call me but after replying. Please respect my request.

By copy to Discovery Insure Complains,Please follow up and reply to this email with the complaint Ref# for my process.

--------------------Regards,Manuel “Do to others whatever you would like them to do to you." (The Golden Rule) - Matthew 7:12

---------- Forwarded message --------- From: Manuel Date: Fri, Apr 16, 2021 at 11:27 AM Subject: Re: [SUSPICIOUS MESSAGE] FORD 2015 NO TRACKER & WRONG POLICY INFO - Plan# 4000-32-1188 -WRefNo#***#- -MailRef#***#- To: *** <***> Cc: <***>, <***>, INSURECOMPLAINTS <***>, INSUREESCALATIONS <***>

Dear Lerato Sebiloane Discovery Insure, As we discussed now over the phone, you clearly state that it was Discovery fault that they did not install the tracker before my vehicle FORD 2015 left the agency on 28 December 2020. I asked to do everything needed to Insured my vehicle in question before i left the car agency back on 28 December 2020. I gave the agent contacts to you guys to make sure all is done and you had days to get the tracker installed. Discovery Insurer agent confirmed to me that the above-mentioned vehicle was FULLY INSURED and that I could drive out of the car agency so we did and we did a long interstate trip trusting that we had the tracking was installed as it is part of the Discovery Process when i changed the vehicles for over 8 years i am with you guys. What i see that there were no monitoring for my family safety or to track the Fuel & other rewards which you will also need to make a plan to refund us. Please act urgently: 1) Book the Tracker installation: As I told you Make sure this tracker is installed today Friday 16 Apr 2021 before the end of the day due to the unsure and lack of trust I have in you guys. Ask your tracker team to call me 1 hour before so i can confirm the meeting with them. 0717-515-717. Make sure they also check the BMW Tracker to make sure is working 100%.What is the DQ Tracker Manager you spoke with? 2) Confirmation of Cover for both Vehicles: I need Thabiso Mahlangu (Team leader on duty) or Ashley Ncube (Line manager on duty) to reply to this email confirming that my wife Karim Pontes & I, Manuel Pontes are fully covered when driving the FORD 2015 and the other insured car BMW 2015. As we informed several times and as i requested to be covered, both my wife Karim Pontes & I, Manuel Pontes need to drive both Insured vehicles intermittently or I drive sometimes the Ford and sometimes the BMW and Karim Pontes also alternate depending on where we will drive. Also ask Ashley Ncube (Line manager on duty) to be copied as they both in meetings as usual. By copy to Discovery Insure Complains,Please follow up and reply to this email with the complaint Ref# for my process.

--------------------Regards,Manuel“Do to others whatever you would like them to do to you." (The Golden Rule) - Matthew 7:12

On Thu, Apr 15, 2021 at 9:36 PM <***> wrote: Good day ManuelThank you for contacting us. We have sent you a separate mail with your updated policy schedule please note we will contact you tomorrow during working hours to make a booking for installation for the FORD.If you have any questions on your plan please email *** or call us on ***. Remember you can visit www.discovery.co.za and log in to view your latest Discovery Insure Plan schedule.Kind regards Lerato Sebiloane Discovery Insure[SUSPICIOUS MESSAGE] FORD 2015 NO TRACKER & WRONG POLICY INFO - Plan# 4000-32-1188To: "***" <***>Subject: [SUSPICIOUS MESSAGE] FORD 2015 NO TRACKER & WRONG POLICY INFO - Plan# 4000-32-1188From: Manuel Pontes <***>Date: Wed, 14 Apr 2021 20:09:59 +0200 (CAT)Delivered-to: ***sent-from: <***>[Email from external sender. Proceed with caution.]

Dear Discovery Insure. I need you to correct the following on my policy/plan: Item Insured: FORD 2015 1-TRACKER INSTALLED? - I have informed you guys where i bought the vehicle from and connected you with the car agent log before i collect it, so i presume that you guys managed to install the tracker there, did you? If yes, please send me the "Test cellphone# and the test word" so i can test it as usual. If not, please ask your tracker team to contact me urgently on my cellphone and send me an email so i can see their contacts too. 2-FORD RANGER 3.2TDCi WILDTRAK info is wrong and missing: See below what you need to make sure is added to my policy. VIN# ############## (This is the correct LICENCE# for the Ford 2015 is ########## however please do not add any license numbers on my vehicles but keep only the VIN# as will never change it. We will personailize our license soon so i prefer you to use VIN# only. BMW 2015 SILVER VIN# ############) 3-COVER: I believe i am fully covered, on all my items and i need your written confirmation that i am fully covered even if there is no tracker on the vehicle or the info was wrong as this was not my fault but Discovery Insure teams and again i need to keep alert and checking at all times to make sure my claims are not refused again. Plan# 4000-32-1188 --------------------Regards,Manuel“Do to others whatever you would like them to do to you." (The Golden Rule) - Matthew 7:12