Discovery Insure failed again

Discovery has made another mistake, and I understand mistakes happen but they are happening far too frequently on my policy.

My complaint is about how they are choosing to deal with their mistake. Instead of correcting it they have completely ignored the information I emailed them and said they will send me a new quote, which hasn't materialized either.

I already have cover and when I asked them to make an amendment last year they amended my policy incorrectly. Due to the strange descriptions for the items insured, I only discovered it now.

The correct response to my email would be to read the information that was supp**** and make the corrections or at the very least contact me to explain why this cannot be done. However, what Discovery has chosen to do is completely ignore my request and just make up a new quote.

Please can Discovery just once be able to resolve a simple issue without it needing to become a complaint? I did not ask for anything difficult this is supposed to be Discovery Insure's area of expertise but once again you have failed to do the basics.

Why is customer service so difficult for Discovery Insurance?