1 reviews | Active since Mar 2009
Discovery Insure: Extremely Poor Claims Handling
I'd like to express my deep dissatisfaction with the handling of my claim by Discovery Insure. I lodged a claim on Wednesday, 27th September after an unfortunate incident involving a faulty ITS heat pump installation led to significant water damage to my ceiling and flooring.
Despite various contractors coming out to quote on the damage, I'm yet to hear any concrete feedback or updates from the assigned claim handler. Even more frustrating is the fact that the claim handlers keep changing, causing further delays and confusion.
I have made numerous attempts to reach out, even leaving multiple messages, hoping to get a hold of someone who can provide clarity and resolution. To this day, no one from Discovery Insure has deemed it necessary to get back to me.
Such lackluster service is not what I expected from a company of this repute. All I seek is timely communication and efficient resolution. Is that too much to ask?
#DiscoveryInsure #PoorService #UnresolvedClaim
I am writing to express my extreme dissatisfaction with the continued poor handling of my claim, which I initially lodged on Wednesday, 27th September. Despite your previous assurance that my concerns would be escalated and resolved, I have yet to see any meaningful action taken.
Yesterday morning, I received a phone call from your executive office promising immediate escalation. Following that, a claims handler assured me that an email update would be sent to me "immediately." As of today, I have received neither the promised email nor any form of resolution to my claim.
This level of service is not just disappointing; it is unacceptable and unprofessional. I have been patient and cooperative, but my patience has its limits. I am left with no choice but to demand immediate and direct intervention from an Executive Director at Discovery Insure.
I expect to be contacted by an Executive Director without further delay to discuss how Discovery Insure plans to rectify this situation immediately. Failure to do so will leave me with no option but to take further action, including but not limited to legal recourse and public dissemination of this ongoing issue.
I trust this email underscores the urgency and seriousness with which I view this matter. I await your prompt response.
I am writing to express my extreme dissatisfaction with the continued poor handling of my claim, which I initially lodged on Wednesday, 27th September. Despite your previous assurance that my concerns would be escalated and resolved, I have yet to see any meaningful action taken.
Yesterday morning, I received a phone call from your executive office promising immediate escalation. Following that, a claims handler assured me that an email update would be sent to me "immediately." As of today, I have received neither the promised email nor any form of resolution to my claim.
This level of service is not just disappointing; it is unacceptable and unprofessional. I have been patient and cooperative, but my patience has its limits. I am left with no choice but to demand immediate and direct intervention from an Executive Director at Discovery Insure.
I expect to be contacted by an Executive Director without further delay to discuss how Discovery Insure plans to rectify this situation immediately. Failure to do so will leave me with no option but to take further action, including but not limited to legal recourse and public dissemination of this ongoing issue.
I trust this email underscores the urgency and seriousness with which I view this matter. I await your prompt response.
AND IN ALL THAT TIME, NOT A SINGLE PHONE CALL.
The only next step is escalating to the insurance ombudsman.
AND IN ALL THAT TIME, NOT A SINGLE PHONE CALL.
The only next step is escalating to the insurance ombudsman.